This is an excellent opportunity to join a respected and growing business that supplies environmentally friendly hygiene products alongside workplace essentials and mobility aids to a broad customer base, including care homes and commercial businesses across the South East.
As a Customer Service Advisor, you will play a key role in delivering an outstanding customer experience. You will be responsible for managing customer enquiries, processing orders, resolving delivery issues, and building strong relationships with customers, suppliers, and internal teams.
This is a 3-month maternity cover position based in Hailsham, working 20 hours per week, Tuesday to Friday, with working hours to be confirmed. The pay rate is £13.45 per hour.
Key Responsibilities
* Deliver excellent customer service via telephone, email, and online chat, building and maintaining positive long-term customer relationships while taking ownership of enquiries from initial contact through to resolution and handling complaints professionally and efficiently.
* Accurately process customer orders, returns, credits, and customer records, ensuring all information is maintained correctly on internal systems and proactively managing back orders by recommending suitable alternative products when required.
* Work closely with Purchasing, Operations, Sales teams, suppliers, and courier partners to resolve stock, transportation, and delivery issues, while supporting colleagues across Customer Service and Internal Sales as needed.
* Identify opportunities to improve the customer experience and internal processes, maintaining up-to-date product and industry knowledge to provide informed support and recommendations.
Essential Skills & Attributes
* Ideally at least 3 years' experience in a customer service or similar role, with a proven ability to deliver high levels of customer service in a fast-paced environment.
* Excellent verbal and written communication skills, with the confidence to build positive customer relationships and resolve customer queries and complaints effectively.
* Strong problem-solving abilities and a calm, professional approach when working under pressure and managing challenging situations.
* Experience using CRM or ERP systems such as Business Central, SAP, Sage, or similar, with the ability to maintain accurate customer information and records (advantageous).
* Strong organisational skills with excellent attention to detail and the ability to accurately process customer orders, returns, and related administration.
* Demonstrated ability to prioritise workloads, manage multiple tasks simultaneously, and work effectively with internal teams, external suppliers, and courier partners to achieve positive outcomes.
* A proactive, self-motivated approach with a commitment to taking ownership of tasks and delivering excellent service from enquiry through to resolution.
Job Types: Part-time, Temporary (Maternity Cover)
Hours: 20 hours per week, Tuesday to Friday
Work Location: In person, Hailsham
Benefits
* Ongoing training and development opportunities
* Supportive and collaborative team environment
* Opportunity to join a respected and growing business
* Varied role with customer interaction at its core
Working for First Recruitment as a temporary worker is a great opportunity to experience a variety of workplaces across different industries, whilst offering flexible working opportunities. You can also expect to receive excellent benefits once you begin temping with First Recruitment Services such as:
* 24/7 access to NHS approved GP telephone support and prescription services
* Access to the UK's largest employee discount platform
* Specialist medical assistance and support hotline
* Weekly pay
* Hundreds of gym discounts
* 24/7 access to mental health crisis support and counselling
Benefits
* Weekly pay
* Employee discount programme
* Gym membership discounts
* Access to GP and prescription services
* Mental health and wellbeing support
Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment business in relation to this assignment
Salary description
£13.45 - £13.45 per hour