Location: Hounslow - Hybrid working - 1 day a week in office
Hourly rate £19.78 PAYE / £26.27 UMB Per Hour
Contract Length: 6 -month contract (possibility of extension)
Working Pattern: Full Time, Monday - Friday, 36 hours, Flexible hours 8am-7pm (core hours, 10am-12pm and 2pm-4pm. First few weeks, 9am-5pm)
ASAP Start
About the Role
We are looking for a motivated and detail-oriented Appeals and Monitoring Officer to join our busy Parking and Customer Engagement team.
In this role, you will take ownership of investigating and responding to formal representations and appeals relating to Penalty Charge Notices (PCNs). You'll play a key part in ensuring cases are processed accurately, fairly, and within statutory timescales, helping us deliver a high-quality service to residents and businesses.
This is an exciting opportunity for someone who is analytical, outcome-focused, and thrives in a fast-paced environment.
Key Responsibilities
Investigate and respond to all formal representations, appeals, and correspondence relating to PCNs
Assess cases in line with legislation, council policies, and procedures
Prepare and submit evidence packs for adjudication hearings, attending hearings where required
Liaise with legal services, courts, and enforcement agencies as part of the statutory process
Ensure performance targets for quality and productivity are consistently met or exceeded
Monitor and report performance data as required
Manage incoming queries via email and provide support to customer services teams
Identify and escalate issues relating to parking infrastructure and enforcement processes
Support contract monitoring activities and contribute to continuous service improvement
What We're Looking For
Experience working in a similar parking or notice processing role (in a local authority environment preferred)
Strong knowledge of parking enforcement legislation and statutory processes
Experience with debt registration
Excellent attention to detail and ability to make well-reasoned decisions
Strong organisational skills with the ability to manage and prioritise workload effectively
Confident communicator with experience handling written correspondence
Proficiency in Microsoft Office (Word, Excel, Outlook)
A proactive, flexible, and customer-focused approachDesirable:
City & Guilds Level 3 Award in Notice Processing
About You
You'll be:
Highly motivated and able to work both independently and as part of a team
Organised, efficient, and committed to delivering high-quality outcomes
Adaptable and solutions-focused with a strong sense of accountability
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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Salary description
£19.78 - £26.27 per hour