Recruitment Lead

Recruitment Lead - Gi Group

Location: Uxbridge

Contract: Full-time, permanent

Salary: Competitive, plus bonus and award‑winning benefits

About the role:

Lead local recruitment delivery and workforce operations, manage the team day-to-day, and act as the main point of contact for key clients - ensuring service quality, KPI performance, and account growth.

Key responsibilities

Client management: Own day-to-day client relationships for industrial accounts - clarify requirements, provide regular updates, manage expectations, and identify opportunities to improve service and grow the account.

Recruitment delivery: Run local sourcing activities (job boards, social media, community/local organisations) to build candidate pipelines.

Relationship management: Act as a point of contact for both workers and clients, resolving issues and ensuring smooth communication.

Candidate management: Screen, interview, shortlist, and maintain accurate candidate records in the database; keep candidates “work-ready” for ongoing employability.

Workforce and compliance: Oversee contracts, onboarding, rehiring, and compliance with labour cost controls and internal procedures.

Team leadership: Supervise and support the local recruitment team; ensure consistent delivery and service standards.

Service performance: Monitor KPIs, governance requirements, and spend; support high-value negotiations and continuous improvement.

Issue resolution: Act as escalation point for worker/client issues and keep communication smooth and professional.

Systems and process: Use company systems/tools effectively and follow agreed processes to maintain quality.

Key responsibilities:

Lead, coach and develop a team to deliver consistent, high‑quality recruitment outcomes.

Own the end-to-end recruitment lifecycle for priority roles, including briefing, sourcing, screening and candidate management to meet agreed SLAs.

Design and implement attraction strategies using job boards, social media, direct sourcing and internal talent pools to build strong candidate pipelines.

Work closely with clients to understand resourcing needs, workforce planning and onboarding requirements.

Monitor team and account performance against KPIs and SLAs; produce regular reports and take corrective action where required.

Drive continuous improvement through process optimisation, quality assurance and promoting best practice across the team.

Ensure compliance with right-to-work checks, data protection and company policies; maintain accurate records in the ATS.

Provide occasional out-of-hours cover for urgent client or site issues as required.

Key skills and experience

Proven recruitment and workforce management experience

Strong leadership and team supervision capability

Confident client relationship management and communication skills

Commercial awareness (cost control, account growth, negotiation)

KPI-driven operational focus and attention to quality/compliance

Strong problem-solving and ability to make decisions under pressure

Analytical mindset to review performance and improve outcomes

What we offer:

Award‑winning benefits package including pension and employee assistance programme.

Supportive, values‑led team environment with clear development and progression pathways.

Structured training and ongoing professional development opportunities.

Additional information:

We are an equal opportunities employer and welcome applications from candidates of all backgrounds.

Applicants must have the right to work in the UK