(Central Ops / Restaurant or Retail Excellence)
Most people in central operations or restaurant excellence spend their career executing someone else's growth plan. This role is the plan.
Spent your time driving performance across multi-site QSR or hospitality, and wondering what a step outside the sector could look like?
This is a genuinely commercial role with a fast-scaling, multi-site consumer business, and the skill set is one QSR operators already have in spades: rolling out new propositions across an estate, fixing what's not converting site by site, and getting cross-functional teams moving without needing formal authority to do it.
Why this role exists
The business is scaling fast, and growth has outpaced the structure around it. Right now, good ideas exist, pilots get proven, but too many stalls between "this works in one site" and "this works everywhere." This role exists to close that gap, permanently. You won't be inheriting a tidy, mature process, you'll be building the one that doesn't currently exist.
What you'll actually be doing:
- Owning a major revenue programme end to end, tracking performance site by site, chasing down whatever's blocking growth and fixing it, the same muscle as driving a new product line or promo mechanic across a QSR estate
- Taking new service categories from pilot through to full rollout, building the operational playbook as you go, exactly like scaling a new menu category or format across sites
- Driving commercial optimisation across the estate, pricing, conversion, package structure, finding where revenue is leaking and closing the gap
- Running the project plan across multiple growth initiatives at once, keeping marketing, operations, finance and tech aligned without overloading site teams
You'll be a good fit if you:
- Have worked in central operations or restaurant/site excellence, owning commercial growth or rollout projects across a multi-site consumer business, QSR, hospitality or franchise backgrounds are ideal
- Can run several initiatives at once without losing pace or dropping balls
- Think commercially, you understand margins, pricing and conversion, not just project timelines
- Communicate clearly at both site level and director level
- Have real operational credibility, you understand what it actually takes to execute on the ground, not just plan at head office
- Can get things done across functions without needing formal authority to do it
Bonus points for:
- Franchise or multi-site rollout experience
- Experience in a PE-backed or transformation environment
- Background managing a specialist team or network within an estate
- Experience with site or clinic management software
Where this goes
This is a build role, not a maintenance one. Get the fundamentals right in year one, prove the playbook works, and the natural next step is owning growth at a genuinely strategic level as the estate scales further, not just running the projects, shaping which ones happen.
If your background is in central operations or restaurant excellence within QSR or multi-site hospitality, and you're ready to take that operating rhythm into a new sector, get in touch.