Location: Sutton Coldfield
Contract Type: Temporary
Hourly Rate: £13.00- £14.36
Working Pattern: 9AM-5PM- 37.5 hours.
Temp to Perm
Are you passionate about providing exceptional patient care and support? Do you thrive in a fast-paced environment where your organisational skills can make a real difference? If so, we want you to join our team as a Patient Coordinator!
About the Role:
As a Patient Coordinator, you will play a crucial role in ensuring that our patients receive the highest level of care and support throughout their journey with us. You will be the first point of contact for patients, guiding them through appointments, addressing their concerns, and ensuring a smooth flow of communication between patients and our healthcare professionals.
Key Responsibilities:
Act as a key liaison between patients and healthcare professionals to ensure clear and effective communication.
Schedule, confirm, and manage appointments to support efficient clinic operations and optimal use of
resources.
Deliver excellent customer service, supporting patients throughout their appointment journey and assisting with booking and scheduling.
Respond to patient enquiries promptly, providing accurate and clear information in a professional manner.
Maintain accurate and up‑to‑date patient records, ensuring compliance with data protection and regulatory requirements.
Process patient referrals and follow up on outstanding appointments as required.
Work collaboratively with medical and administrative teams to ensure patient needs are met in a timely manner.
Contribute to a welcoming, supportive environment that promotes a positive patient experience.
What We're Looking For:
Previous experience in a healthcare environment is preferred, but not mandatory.
Excellent communication skills, both verbal and written.
Strong organisational skills with the ability to multitask effectively.
A compassionate approach to patient care, demonstrating empathy and understanding.
Proficiency in using electronic health records and scheduling software.
Ability to work well under pressure and adapt to changing priorities.
What We Offer:
Competitive hourly rate ranging from £13.00 to £14.36, commensurate with experience.
Full-time hours in a dynamic and rewarding environment.
3 days based In Sutton Coldfield - 2 days working from home
Opportunity to make a significant impact on patient care.
Supportive team culture with ongoing training and development opportunities.
Call (phone number removed) for further details
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website
Salary description
£13.00 - £14.36 per hour