£32,000 - £38,000
LE10, Leicester
Monday – Friday 9am – 5pm
Looking for someone to start asap
Job Purpose
This role will serve as the central point of contact for customers and internal teams, ensuring enquiries, requests and operational activities are managed efficiently from initiation through to completion.
Acting as the bridge between customers, Account Managers, Purchasing and Operations, the role is responsible for delivering a professional customer experience while coordinating workflows, monitoring progress and ensuring timely follow-up on actions and implementation activities.
Working within a fast paced and growing business, the successful candidate will play a key role in supporting service delivery, improving internal processes and maintaining effective communication across departments.
Job Responsibilities
Act as the first point of contact for incoming customer enquiries
Provide customers with information regarding products, services, processes and account-related queries.
Direct enquiries to the appropriate department where required
Support and manage operational workflows across multiple departments
Track customer requests and ensure actions are completed within agreed timescales
Follow up on outstanding actions and implementation activities
Monitor progress of internal requests and communicate updates to customers and colleagues
Assist with documenting and improving business processes
Coordinate information between teams to ensure smooth service delivery
Support departments during busy periods and assist with administrative and operational tasks
Build strong working relationships across the organisation
Key Skills
Excellent communication skills
Strong telephone and customer service experience
Experience working with CRM, workflow or ticketing systems.
Experience supporting multiple departments within a growing business
Highly organised with strong attention to detail
Ability to manage multiple priorities simultaneously
Comfortable working independently and taking ownership of tasks
Strong administrative and coordination skills
Proficient in Microsoft Office and business systems
Salary description
£32000.00 - £38000.00 per year