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Branta Recruitment Ltd

Helpdesk Coordinator

Branta Recruitment Ltd Shotton
28,000 to 32,000
32 - 40 hour


Show Recently closed jobs

    Branta Recruitment Ltd

    Helpdesk Coordinator

    Branta Recruitment Ltd Shotton
    28,000 to 32,000
    32 - 40 hour
    Status Open
    Apply now

    Apply on the employer's website


    What we ask

    Education

    No minimum education required

    What we offer

    Salary
    £28,000 to £32,000
    Hours
    32 to 40 hours per week
    Employment type
    permanent

    Job description

    We are seeking a proactive Helpdesk Co-ordinator to act as the central dispatch anchor for our busy Facilities Management team. You will handle end-to-end work orders for all commercial building maintenance, asset repairs, and compliance issues.

    Mandatory Requirement: You must have direct, practical experience utilizing CAFM software (e.g., Joblogic, Maximo, Concept, Planon) to log, track, and close maintenance tasks.

    Key Responsibilities

    *

    CAFM System Administration: Take daily ownership of the CAFM platform—inputting reactive requests, updating asset logs, and tracking Planned Preventative Maintenance (PPM) cycles.

    *

    Work Order Allocation: Triage incoming client maintenance faults, determine priority levels, and allocate tasks to engineers with the correct mechanical or electrical skillsets.

    *

    SLA & Performance Tracking: Run daily service reports to monitor outstanding jobs, tracking mobile engineer progress to prevent contract SLA or KPI breaches.

    *

    Contractor Coordination: Supervise external sub-contractors, managing scheduling windows, site access permits, and compliance paperwork.

    *

    Stakeholder Liaison: Act as the main point of contact between field engineers, sub-contractors, and corporate clients regarding job updates and scheduling.

    What We Are Looking For

    *

    Essential: Proven experience navigating CAFM, IWMS, or field-service management software.

    *

    Prior coordination, scheduling, or helpdesk experience within a Facilities Management (FM) or building services environment.

    *

    Foundational technical awareness of mechanical and electrical (M&E) building services to effectively triage maintenance requests.

    *

    Strong IT literacy, particularly across Microsoft Office (Word, Outlook, Excel).

    *

    Excellent time management and the ability to multitask calmly under pressure.

    To Apply: If you are an experienced scheduler with a strong background in CAFM systems, apply online today or contact Astrid Camacho at Branta Recruitment
    Salary description

    £28000.00 - £32000.00 per year

    Apply now

    Apply on the employer's website

    Apply now

    Apply on the employer's website


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