Contact Officer

Contact Officer
Location: Dorset
Salary: Scale D - Starts at £27,204 rising by yearly increments to a maximum of £29,859 per annum
Vacancy Type: Permanent , Full Time (37hours per week)
We are welcoming applications for the role of DCM - Contact Officer with Dorset Police based at the following location(s): Bournemouth Police Station (OC)
Owing to the nature of the role, candidates will need to have reached the age of 18 by the start date.
The commencing salary will be Scale D £31,012 to £34,039 per annum inclusive of a 14% shift allowance PLUS the potential to earn up to £2,500 weekend working allowance, which is claimable once you have completed your classroom-based training and are working your shift pattern.
Acting as the front line of policing as one of our Contact Officers at Bournemouth HQ you will be responsible for receiving non-emergency and emergency calls, and online contact from members of the public. Your role will be ensuring the most appropriate help and support is established, handling every call with empathy, whilst remaining calm when dealing with potentially sensitive and upsetting calls.
The focus of the Dorset Contact Management (DCM) is on making every contact count by ‘getting it right first time’ and ensuring an efficient and effective customer journey as well as seeking to address the maximum number of service calls at the first point of contact within a 24 hour capability.
Prior to your Contact Officer training course (which you will be advised of once you have started in the role) you will be working as a triage operator to familiarise yourself with Contact Centre and the types of enquiries. The duration of your time on triage will vary depending when the next training course is due to start. Your salary and shift allowance will remain as above.
You will act as the first point of contact for members of the public using the 101 and 999 service, utilising risk assessments you will ensure that the most appropriate help and support is established, providing an efficient and reactive response to requests for service from the public.
Please note: No annual leave will be granted during the training course dates and these dates will be confirmed once you are in force. The course is 12 weeks. Any leave booked prior to joining the force will be honoured. Whilst this role is based at Bournemouth, you may be required to travel to the Winfrith site for training.
Recruitment Timeline
You may wish to make a note of some key stages which sets out your journey to the Dorset Police family.
* Eligibility to apply via our e-recruitment portal.
* Situational Judgement Test - You will have 7 days to complete once you have completed your eligibility.
* Virtual Assessment Centre - You will have 7 days to complete once you have passed the SJT.
* Final Interview and telephone assessment. You will receive a link to book an interview if you have passed the SJT and Virtual Assessment Centre.
Type of working arrangement: Static-Worker - A Static-Worker has little or no opportunity to work remotely as they need to carry out their work at a specific force premises, this could be for a number of reasons including the location of equipment.
Hours per week: this role is 37 hours per week. However, we welcome applications from individuals wishing to work on a part-time basis and we are willing to consider flexible working patterns subject to business need.
Details about the hybrid working e.g Office attendance minimum 1 day per week.
This is subject to change as per business requirements:
To Apply
If you feel you are a suitable candidate and would like to work for Dorset Police, please click apply to be redirected to our website to complete your application