We are working with an award-winning London based Tour Operator, who are looking for a Senior Flight Desk Consultant to join their lovely team!
As a Senior Consultant, you will play a pivotal role in leading and supporting the Flight Desk team. You'll ensure operational excellence by streamlining processes, motivating team members, and acting as the go-to resource for queries and training. This role combines leadership responsibilities with hands-on expertise in flight administration and customer service.
The role:
Lead group allocations and group booking processes
Manage basic customer relations issues and escalate when necessary
Ensure accurate reconciliation and reporting
Streamline team processes to improve efficiency and accuracy
Motivate and support team members to achieve service and performance targets
Act as the primary point of contact for team queries and problem-solving
Liaise with CSC Management on training needs and development plans
Deliver in-house systems training and flight training for new and existing team members
Share best practices and foster a culture of continuous improvementThe person:
Minimum 2-3 years travel industry experience (flight operations preferred)
Strong airline knowledge
Proven leadership or team coordination experience
Excellent communication and interpersonal skills
High attention to detail and ability to work under pressure
Confident with Microsoft programs (Excel essential)
Travel & Tourism Certification ideal but not essentialThe package:
Flexible hybrid working model
Wellbeing program & learning opportunities
25 days annual leave + bank holidays
Familiarisation trips to experience our premium products
Work From Anywhere for up to 10 days per year
Highly engaged team and great company cultureInterested?
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Salary description
£32000.00 - £32000.00 per year