Location: Hybrid - Canary Wharf London (with likely transition to remote working due to night shift requirements)
Start Date: From 13th July (subject to change)
Contract Type: Temporary
Pay Rate: £14.00 per hour (Day Shifts) | £15.00 per hour (Night Shifts)
We Are Hiring Japanese-Speaking Customer Support Specialists
We are currently looking for multiple Japanese-speaking Customer Support Specialists to join our Data Breach Response team on a temporary basis.
This is a unique opportunity to play a vital role in supporting individuals impacted by a data breach incident. Working within a fast-paced contact centre environment, you will provide reassurance, guidance, and accurate information to customers during a potentially stressful time.
Available Shift Patterns
Shift 1: 12:00am - 7:00am
Shift 2: 6:00am - 12:00pmDue to the nature of the shifts, successful candidates are likely to transition to remote working shortly after onboarding.
About the Role
As a Customer Support Specialist (Data Breach Response), you will serve on the front line of our incident response team, providing clarity, support, and reassurance to affected individuals.
Your key responsibilities will include:
Handling inbound customer enquiries in Japanese and English
Responding to frequently asked questions regarding data breach incidents
Providing clear and empathetic communication to customers
Explaining privacy and data security information in an easy-to-understand manner
Following strict data protection and security procedures
Maintaining accurate records of customer interactions
Working collaboratively with a supportive team in a fast-paced environment
What We're Looking For
Fluent Japanese and English language skills (spoken and written)
Excellent communication and customer service abilities
A calm, professional, and empathetic approach
Ability to remain resilient when dealing with sensitive situations
Strong attention to detail and adherence to processes
Previous contact centre, customer service, or support experience is desirable but not essential
Why Join Us?
Competitive hourly rates
Flexible hybrid working arrangement
Opportunity to transition to remote working
Comprehensive training and support
Gain experience supporting a high-profile campaign
Work within a collaborative and supportive team environmentIf you are a fluent Japanese speaker with a passion for helping others and delivering exceptional customer support, we would love to hear from you.
Apply today!
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people
Salary description
£14.00 - £15.00 per hour