Internal Sales Coordinator

Internal Sales Coordinator
Location: Trafford Park, Manchester (M17 1SB)
Salary: £28,000-£32,000 (dependent on experience) plus bonus & company benefits
Hours: 40 hours per week, Monday-Friday, 8:30am-5:00pm
Sector: Packaging distribution
Protecting what matters, together
Gottlieb Packaging Materials, part of Macfarlane Group plc, is one of the UK’s most established packaging distributors. We specialise in delivering innovative, fully integrated packaging solutions, supported by outstanding customer service and long-term customer partnerships.
As part of the wider Macfarlane Group, we offer the stability of a well-established business combined with the pace and opportunity of a growing organisation. Our people play a vital role in our success, and we take pride in creating a collaborative, supportive working environment where individuals can build long-term careers.
The Internal Sales Coordinator role
Sales Coordination sits at the heart of our operation. As an Internal Sales Coordinator, you will act as a key link between customers, suppliers, logistics teams and external field sales colleagues.
This is a fast-paced, office-based role where no two days are the same. You will handle inbound customer enquiries, prepare and process sales and purchase orders, and actively support sales growth through regular customer engagement and proactive telephone contact.
Alongside delivering excellent service, this role requires someone who is comfortable picking up the phone to customers, whether following up quotations, reconnecting with lapsed accounts or identifying opportunities to upsell and cross-sell additional products.
With a strong focus on relationship-building and commercial awareness, you will play an important role in helping the business retain existing customers, re-engage dormant accounts and maximise sales opportunities through proactive outbound activity.
Please note, that due to our Trafford Park location and local traffic conditions, we are ideally looking for candidates who live within a 30-minute commute of our site (postcode M17 1SB).
Key responsibilities
* Managing a portfolio of customer accounts, buying and selling packaging products
* Proactively contacting customers by telephone to generate sales opportunities, including re-engaging lapsed accounts and following up previous enquiries
* Handling inbound enquiries and delivering a professional, responsive service
* Preparing quotations and proactively following up with customers by phone to secure orders
* Processing sales and purchase orders through to delivery
* Supporting external sales colleagues with account activity and administration
* Identifying opportunities to upsell and cross-sell additional packaging solutions during customer conversations
* Building strong relationships with customers through regular contact and account engagement
* Liaising with suppliers, warehouse teams and internal colleagues to meet customer commitments
* Managing your own administration accurately and working to deadlines
What you will bring
Essential
* Previous experience in an internal sales, sales coordination or customer-engagement commercial role
* Confidence speaking with customers on the phone and using outbound calls to support sales activity
* Experience following up quotations, contacting customers proactively or supporting sales growth through telephone engagement
* Excellent organisational skills, with the ability to manage a varied workload
* Strong verbal and written communication skills
* Good IT skills and confidence using systems and Microsoft Office
* A customer-focused mindset with strong attention to detail
Desirable
Experience contacting lapsed or dormant customers to reintroduce products or services
Experience within packaging, distribution or a similar fast-paced sales environment
Experience supporting external sales teams or managing customer accounts
What you will get
* Competitive basic salary (aligned with level of experience) plus bonus opportunity
* 25 days annual leave plus bank holidays
* Company pension scheme
* Death in service cover
* Free on-site parking
* Supportive team environment with training and development opportunities
* The opportunity to build a long-term career within the wider Macfarlane Group
Next steps/Apply Now
This is an urgent role whereby are looking to move quickly and will be reviewing applications as they are received.
To apply, please click ‘apply’ and submit your up-to-date CV.
All applications will be acknowledged. Shortlisted candidates will normally hear from us within a week. If you have not heard from us within three weeks, please assume your application has been unsuccessful.
We welcome applications from people of all backgrounds and are committed to providing an inclusive recruitment process. If you require any reasonable adjustments, please contact our recruitment team directly.
No recruitment agencies please