Office Manager

Office Manager

Copthorne | Full-Time | Permanent

Our client is seeking an experienced Office Manager to oversee the day-to-day running of a busy office environment and lead a small administration team.

This is a fantastic opportunity for a highly organised individual who enjoys taking ownership, improving processes and ensuring that both customers and colleagues receive exceptional support. You'll play a pivotal role in coordinating office operations, managing workloads and maintaining high standards across all administrative functions.

The Role

As Office Manager, you'll be responsible for ensuring the smooth and efficient operation of the office while supporting the wider business. You'll oversee administration processes, manage a team, and act as a key point of contact for both customers and internal departments.

Key Responsibilities

Managing the daily activities of the office team and ensuring workloads are effectively distributed
Providing leadership, guidance and support to administrative staff
Coordinating holidays, absence management and team cover
Overseeing customer administration to ensure accuracy and efficiency
Handling and resolving customer queries and complaints in a professional manner
Maintaining accurate records and company documentation
Producing reports and supporting senior management with administrative requirements
Reviewing and improving office procedures to drive efficiency and consistency
Liaising with internal departments to ensure effective communication and collaboration
Ensuring company policies and data management procedures are followed at all times

About You

Previous experience in an Office Manager, Administration Manager or similar leadership role
Strong people management and team development skills
Excellent organisational and time management abilities
A proactive approach with strong problem-solving capabilities
Outstanding communication and interpersonal skills
High levels of accuracy and attention to detail
Confident using Microsoft Office and business systems
Ability to prioritise effectively within a fast-paced environment
Professional, positive and adaptable approach to work

Desirable Experience

Experience within manufacturing, logistics, distribution, wholesale or food-related industries
Knowledge of customer service and complaint resolution processes
Experience implementing or improving administrative procedures

Office Angels are an equal opportunity employer and are acting as a recruitment agency for this vacancy.

Please be aware we receive a lot of applicants for our roles if you have not been contacted within the next 5 days of applying for this role on this occasion you have not been successful but please go to our website for more vacancies - (url removed).

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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