Dear job seeker, please apply to below vacancy if it interests you-
We're looking for Multi Trade
Sector: Housing
📍 Location: Stratford, East London
The Role at a Glance
Job Overview:
Job Role: Scheduler
Location: Stratford, East London
Duration: Temp to Perm
Hours: 40 hours per week, Monday to Friday, 8:00am - 5:00pm, Onsite.
Payrate: £16.69 PAYE or £19.49 Umbrella
Start date: ASAP
Responsibilities
Provide excellent customer service to residents, handling enquiries, bookings and appointment changes.
Plan, schedule and manage repairs and maintenance works efficiently, maximising operative productivity.
Allocate and update jobs using scheduling and job management systems (e.g. ROCC, DRS, Opti-time).
Work closely with supervisors and operatives to coordinate daily workloads and optimise routes.
Manage emergency and priority works appropriately, escalating to out-of-hours services only when required.
Monitor work in progress, ensuring jobs are progressed and closed within target timescales.
Ensure operatives are correctly using and updating PDAs and digital systems.
Act as the key communication link between residents, operatives and client teams.
Maintain accurate records, notes and job updates across all systems.
Support the wider scheduling team, providing cover during absences where required.
About You
Need to have reactive scheduling experience.
IT literate, with confidence using scheduling and job management systems.
Experience in scheduling, planning, administration or high-volume customer service/call handling.
Experience within social housing, repairs or maintenance environments.
Knowledge of repairs and maintenance terminology and KPIs.
Experience using systems such as ROCC, Opti-time or DRS.
Eden Brown is acting as an Employment Business in relation to this vacancy
Salary description
£16.69 - £19.49 per hour