Winchester | Permanent | £26,000 - £28,000 Plus Bonus
An exciting opportunity has arisen for a Service Advisor to join a busy and successful automotive aftersales team. This is a fantastic opportunity for someone with excellent customer service skills who enjoys working in a fast-paced environment.
While experience in the automotive industry would be an advantage, it's not essential. If you've worked in a customer-facing role, can build great relationships, and enjoy delivering outstanding service, we'd love to hear from you.
The Role
* Welcoming customers and managing their service and repair requirements.
* Booking vehicles into the workshop and keeping customers updated throughout the day.
* Liaising with technicians to ensure work is completed efficiently.
* Preparing estimates, invoices and service documentation.
* Delivering exceptional customer service from drop-off to collection.
* Working towards customer satisfaction and departmental performance targets.
What We're Looking For
* Previous customer service or service advisor experience.
* Strong communication and organisational skills.
* A positive, can-do attitude and the ability to work well under pressure.
* Good IT skills and the ability to learn new systems.
* Experience using Pinnacle and/or Kerridge DMS would be beneficial, but training can be provided.
What's on Offer
* Monday to Friday working hours – 8:00am to 5:30pm.
* Competitive basic salary.
* Performance-related bonus scheme.
* Ongoing training and development.
* Supportive team environment.
* Opportunity to build a long-term career within a successful automotive aftersales operation.
If you're looking for a role where customer service is at the heart of everything you do, and you want to develop a rewarding career in the automotive industry, we'd love to hear from you.
Other Opportunities & Referral Scheme
If this role isn’t quite right but you’re looking for something else in the automotive sector, please get in touch — at ASI Automotive Recruitment we’re committed to finding the right opportunity for you. We also offer a £75 voucher referral reward if you recommend a candidate who we successfully place.
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Salary description
£26000.00 - £28000.00 per year