Income / Rent Recovery Officer

A collaborative and tenant focused Housing provider in London is looking to take on a Rent Recovery Officer in their welcoming team environment.  They believe in affordable, good quality houses and are committed to making a difference to their customers and communities in the local area.

They are looking to bring someone in for a minimum of 6 months with the high likelihood it is extended further.  The candidate will manage their patch of properties and are responsible for maximising rental income whilst providing great customer support.

Responsibilities:

Lead on rent accounts and be the point of contact for tenants for queries
Maximise income recovery through intervention
Follow landlord approved escalation processes and procedures
Hit personal and team KPI’s and help with the take-up of Universal Credit

Requirements:

Knowledge of income management and relevant housing legislation
Understanding of welfare benefits and use of financial records and IT systems
Strong customer service and working well in a team environment
Ability to communicate effectively with both internal and external stakeholders

If you are looking for your next role and are experienced in Rental Income Recovery, please apply ASAP