Location: Predominantly Remote (occasional travel required for user research activities)
Rate: £492 per day (Umbrella)
IR35 Status: Inside IR35
Security Clearance: Active SC Clearance and BPSS required
Your New Role
We are currently recruiting for an experienced User Researcher to join a major public sector transformation programme. This is an exciting opportunity to play a key role in shaping digital services that are accessible, inclusive, and truly centred around user needs.
Working within a multidisciplinary agile environment, you will lead and deliver user research across different stages of the service lifecycle, helping teams make evidence-based decisions that improve user outcomes and support wider organisational transformation.
The successful candidate will have extensive experience working within the Public Sector and a strong understanding of Government Digital Service (GDS) standards and ways of working.
What You'll Be Doing
Planning and conducting user research activities using appropriate qualitative and quantitative research methods.
Understanding and applying a range of user research methods across different service lifecycle phases and advising teams on best practice.
Synthesising and communicating user insights in a clear, impactful way to influence service design, policy development, and strategic decision-making.
Establishing and embedding a strong user-centred design culture within agile delivery teams.
Working closely with multidisciplinary teams including Product, Delivery, Service Design, Policy, Operations, and User-Centred Design professionals.
Championing user-centred and inclusive design principles across the organisation.
Researching diverse user groups to ensure digital services are accessible and inclusive.
Influencing senior stakeholders and demonstrating the value of user-centred design through evidence-based recommendations.
Ensuring ethical research standards are maintained and that participants' wellbeing and safeguarding requirements are upheld throughout research activities.
Supporting the development of service strategies, transformation roadmaps, and future-state service propositions.
What You'll Need to Succeed
Active SC Clearance and BPSS clearance.
Extensive User Research experience within UK Public Sector environments.
Strong knowledge and practical application of GDS standards, service assessments, and user-centred design principles.
Experience delivering research across multiple phases of the service lifecycle.
Ability to analyse complex research findings and present actionable insights to a variety of audiences.
Proven experience influencing stakeholders at all levels, including senior leadership.
Strong understanding of accessibility and inclusive design.
Experience working within agile, multidisciplinary delivery teams.
Excellent stakeholder management, communication, and facilitation skills.
Knowledge of research ethics, safeguarding, and participant wellbeing considerations.
What You'll Get in Return
Opportunity to contribute to high-profile public sector digital transformation programmes.
Predominantly remote working arrangement.
Collaborative and user-focused delivery environment.
Competitive day rate of £492 per day.
Chance to work alongside experienced digital, product, and design professionals delivering services that make a real impact.
What You Need to Do Now
If you're interested in this role, click 'Apply Now' to submit your application, or contact Hays Technology for a confidential discussion and further information.
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Salary description
£492.00 - £492.00 per day