Location: Bath International Study Centre
Salary: £28,000 per annum
To be part of the Student Experience Team and be responsible for coordinating student progression, support and transition activities within the centre. The post holder will be operationally managed by the Student Experience Leader and will be responsible for the operational management of the Progress & Engagement Coaches. You will play a vital role in achieving the delivery of the best possible student experience.
ABOUT THE ROLE
Progression & Transition
* Responsibility for the provision of progression and transition support within the centre and the related administration and secure record-keeping.
* Plan and implement Academic Success tutorials. Act as a personal tutor and provide 1:1 personal development, academic and progression counselling to students.
* Collaborate within the ISC network to design and create learning materials around study skills, transition and employability for Academic Success tutorials. Update and maintain the virtual learning environment and embed alternative digital learning technologies into delivery.
* Track VLE analytics and gather data on work completion to identify gaps and actions for students.
* Track student performance, liaise with the academic team to identify suitable intervention strategies, and ensure performance and progression records are maintained.
* Collaborate with academic tutors to identify and provide appropriate resources to support student performance. Support the Data and Operations team by delivering interventions in relation to attendance and ensure they are completed in a timely manner, in accordance with the Attendance Policy and accurately recorded.
* Liaise with the tutors to record student data on attendance, engagement, and interventions and monitor to measure impact.
* Monitor, track and provide reports on student destination offers and refer students to the Extended Progression Team for assistance in finding alternative choices where they do not meet their progression requirements. Liaise with Partner University departments to create transition activities and opportunities to become members of the University’s community.
* Collaborate with the wider Student Experience Team and Subject Leaders to organise and facilitate progression, enrichment and engagement activity and employability.
* Liaise with Extended Progression Team to identify possible progression routes to those students who have not met partner progression requirements
Management
* Coordinate and motivate the Progression & Engagement Officers to contribute to ensuring the best possible student outcomes and student experience.
* Provide effective performance management of direct reports, including setting personal objectives and KPIs; regularly reviewing performance of direct reports; and conducting formal performance reviews according to company policy and procedures.
* Facilitate, encourage and support staff to participate in regular personal development activity.
* Recruit new staff as required according to Study Group policies and procedures. Contribute to developing, communicating and enacting Study Group’s Student Experience and Progression Strategy and standard operating procedures through the Progression Communities of Practice Meetings.
Quality Assurance
* Ensure the effective and efficient maintenance of all quality and enhancement related policies, procedures, and documents relating to key areas of responsibility.
* Contribute to the production of the relevant parts of the Annual Monitoring Report & Contribute to governance committees and groups as required.
* Plan, oversee and monitor the implementation of actions from the Centre Action Plans relevant to progression, transition and the Student Experience & Wellbeing Strategy. Analyse data and feedback from a wide variety of sources to monitor impact relevant to student progression.
General
* To assist in organising and delivering student induction, transition and enrichment activities.
* To deal with general student queries – face to face, by email and phone.
* To foster productive relationships with internal and external stakeholders.
* Any other duties as required by the Student Experience Leader or Centre Director.
ABOUT YOU
* Bachelor degree (or equivalent experience to demonstrate ability to work and think independently)
* Administration or management training or qualification
* Higher level safeguarding training
* Line management of staff
* Supporting students in an educational context
* Working to develop, build and maintain the Student Experience
* Working in a regulated environment
Salary description
£28000.00 - £28000.00 per year