Repairs Co-ordinator

Job Purpose
The role involves liaison between clients and field engineers, processing service reports, and generating repair quotation for fire pumps.
Note: This role is not available for hybrid working. The role will be fully office based 5 days per week (hours referenced below).
What you will be doing
* Process and review engineer reports using Corrigo work management system
* Interpret technical reports to identify defects, faults, and compliance issues
* Diagnose problems from engineer feedback and determine appropriate remedial actions
* Raise remedial works cost estimation and quotations
* Prepare risk assessments and method statements (RAMS) for fire protection works as required
* Maintain accurate documentation and records for audit and compliance purposes
* Address client queries and concerns professionally and promptly
* Build and maintain strong working relationships with internal engineers, service team and clients.
What we’ll need from you
* Demonstrable experience working with fire sprinkler systems and fire pumps (highly desirable) or the engineering/FM industry.
* Understanding of fire protection system maintenance requirements and standards (highly desirable).
* Knowledge of health and safety requirements related to fire protection systems (highly desirable).
* Excellent computer literacy, including proficiency with work management systems (Corrigo experience advantageous)
* Strong written and verbal communication skills for client and engineer liaison (essential)
* Ability to interpret technical engineering reports and identify system faults (training will be provided) (highly desirable)
* Competent in fault diagnosis and problem-solving (training will be provided) (highly desirable)
* Capable of producing accurate cost estimates for remedial works (essential)
* Experience in preparing risk assessments and method statements (essential)
* Highly motivated with strong self-management capabilities (essential)
* Knowledge of relevant British Standards (BS 9251, BS EN 12845, etc.) (desirable)
* Experience with other computerised maintenance management systems (CMMS) (highly desirable)
What you can expect in return
* Salary Range competitive and negotiable depending on relevant experience
* 25 days holiday plus bank holidays and option to buy 5 days
* Contributory company pension scheme
* Life Assurance
* Health care scheme
* Hours: 36.5 hours per week (Monday to Thursday 8.45 – 16.40, Friday 8.45 – 16:00)