Lead and deliver the global internal communications strategy, ensuring employees are informed, engaged and aligned with business priorities, transformation initiatives and organisational performance. Partner with senior leaders to drive employee engagement, leadership communications and change programmes across a complex international organisation.
Key Responsibilities:
- Develop and execute a comprehensive global internal communications strategy that aligns with organisational objectives, business priorities, culture initiatives and transformation programmes.
- Partner with executive leadership and senior stakeholders to create and deliver communication plans that increase employee understanding of business strategy, performance, organisational changes and key priorities.
- Lead the planning and delivery of global employee engagement campaigns, ensuring consistent messaging across topics including health and safety, cybersecurity, compliance, operational excellence, diversity and inclusion, wellbeing and culture.
- Create and oversee high-quality communication content across multiple channels, including leadership messages, newsletters, articles, videos, presentations, toolkits and digital campaigns.
- Manage executive communications programmes, including CEO and leadership messaging, global town halls, leadership forums, business updates, Q&A sessions and major organisational announcements.
- Drive change and transformation communications for strategic business initiatives, ensuring employees understand the rationale, impact and benefits of change while supporting successful adoption.
- Act as a trusted communications advisor to senior leaders, providing guidance on messaging, stakeholder engagement, communication risks and best practices.
- Develop communication plans for major projects, organisational restructures, digital transformation programmes and business-critical initiatives, ensuring clear and consistent messaging across all stakeholder groups.
- Own and optimise internal communication channels, including intranet platforms, Microsoft Teams, Viva Engage and other digital collaboration tools, ensuring content remains engaging, accessible and aligned with employee needs.
- Collaborate closely with HR, IT, Operations, Legal, Compliance and regional business teams to coordinate cross-functional communications and maintain message consistency globally.
- Support the development and execution of employee listening strategies, including engagement surveys, pulse surveys, focus groups and feedback mechanisms, using insights to inform communication activities.
Experience & Qualifications
- 10+ years' experience in internal communications within a global, matrixed organisation.
- Proven track record of developing and executing successful employee communication strategies that support business objectives and organisational change.
- Strong experience in leadership communications, executive messaging, employee engagement, events management and large-scale change communications.
- Demonstrated experience managing global communications programmes across multiple regions, cultures and stakeholder groups.
- Excellent content creation, storytelling and editorial skills, with the ability to translate complex business messages into clear, engaging communications.
- Experience using AI-enabled communications tools and technologies is advantageous.