Do you have previous experience in a HR employee advisory or contact-centre style role, with strong generalist HR knowledge and a solid understanding of UK employment law? Step into a rewarding, people-focused opportunity as an HR Consultant and put your communication and advisory skills to work straight away. This HR Consultant role sits at the heart of the HR Direct contact centre, helping colleagues and managers resolve HR enquiries quickly, clearly, and confidently. If delivering excellent first-contact support, building strong rapport, and supporting better HR outcomes energises you, this HR Consultant position is a fantastic fit.
What You Will Do:
- Act as the first point of contact for UK colleagues, answering HR queries via outbound calling and email/portal/virtual chat for this HR Consultant role.
- Resolve employee enquiries by identifying the right HR policy and explaining how it applies to individual circumstances.
- Support managers to apply employment policies correctly by using sound employment law knowledge and practical coaching.
- Manage case handling end-to-end for HR Direct tickets, aiming for first contact resolution and efficient service-level outcomes as an HR Consultant.
- Pull absence reports and manage the Unassociated inbox daily, ensuring non-employee queries are handled appropriately and escalations are actioned.
- Build effective working relationships across the HR community and supporting functions, collaborating to ensure consistent service delivery.
What You Will Bring:
- Previous experience in an HR employee advisory or contact-centre style role, with strong generalist HR knowledge.
- A solid understanding of UK employment law, especially across topics such as absence management, performance, disciplinary and grievance processes.
- Excellent written and verbal communication skills, with the confidence to explain complex HR information in a clear, helpful way.
- Strong IT literacy, including Microsoft Word, Excel and PowerPoint, plus comfort working in a ticketing environment.
- A degree qualification or equivalent experience, and the drive to deliver results consistently in a busy, customer-first setting.
This HR Consultant role contributes to the company's goal of delivering dependable, high-quality HR support by improving first-contact resolution, meeting service-level expectations, and helping colleagues feel informed and supported at every stage.
Location: Based in Whitley, Coventry with hybrid working, including remote support and office attendance around 2 to 3 days per week.
Interested?: If you're ready to combine people-centred support with practical HR advisory expertise, apply now and take the next step in your HR Consultant career.
This role is Inside IR35.
Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.
In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included
Salary description
£28.54 - £28.54 per hour