We are seeking a proactive and detail-oriented LCL Export Operations Specialist to join our clients export operations team based in Chelmsford. This office-based role is responsible for coordinating Less than Container Load (LCL) export shipments, ensuring efficient operational processes, delivering excellent customer service, and maintaining strong relationships with clients and internal stakeholders.
The successful candidate will thrive in a fast-paced logistics environment and possess strong organisational, analytical, and communication skills.
Key Responsibilities
Coordinate and manage the end-to-end LCL export process, ensuring shipments are handled efficiently and accurately.
Liaise with customers, carriers, overseas agents, and internal departments to ensure smooth movement of export cargo.
Monitor export operations to ensure deadlines and customer requirements are met.
Maintain accurate shipment documentation and operational records.
Identify opportunities to improve operational processes and workflow efficiencies.
Build and maintain strong relationships with clients by providing a high standard of customer service.
Work closely with sales and operations teams to support business growth and customer satisfaction.
Resolve operational issues promptly while maintaining service standards.
Ensure compliance with company procedures and industry regulations.
Contribute to achieving departmental objectives and operational performance targets.
Skills & Experience
Previous experience within freight forwarding, logistics, supply chain, or export operations is advantageous.
Experience in LCL export operations is desirable.
Strong analytical skills with the ability to evaluate processes and identify improvements.
Excellent organisational and problem-solving abilities.
Strong communication skills with the ability to coordinate effectively with clients, suppliers, and internal teams.
Ability to manage multiple priorities within a fast-paced environment.
Experience or aptitude in sales and customer relationship management would be beneficial.
Good knowledge of logistics and supply chain operations.
Qualifications
Relevant experience within logistics, freight forwarding, or supply chain operations is preferred.
Strong operational and project management skills.
Good computer literacy and the ability to work with operational systems.
Ability to work accurately under pressure while maintaining attention to detail.WR Logistics are a leading recruitment partner for the logistics and supply chain industry, recruiting across the UK, Europe, and the USA for permanent opportunities.
WR Logistics is acting as an Employment Agency in relation to this vacancy
Salary description
£28000.00 - £32000.00 per year