Role: Claims Adjuster – Cyber
Location: London
Purpose:
- Handle cyber claims from first notification through to settlement, delivering a high-quality claims service while working closely with incident response teams, external vendors, and key stakeholders
Key Responsibilities
- Manage cyber claims within delegated authority from FNOL to settlement
- Coordinate with forensic, legal, PR, and other incident response providers during cyber incidents
- Maintain accurate reserves, identify recovery opportunities, and minimise claims leakage
- Build strong relationships with policyholders, brokers, underwriters, and capacity providers
- Work closely with underwriting and product teams, providing feedback on claims trends and policy wordings
- Ensure timely claims administration, file management, payments, and management information reporting
- Escalate significant claims issues where appropriate and maintain compliance with FCA and Lloyd's requirements
Skills & Experience
- Minimum three years' claims handling experience
- Experience handling cyber claims or working with cyber incidents/forensic investigations preferred
- Strong understanding of insurance policy wordings; cyber and technology policies advantageous
- Experience working with legal, forensic, and other incident response provider
- Excellent communication, stakeholder management, and organisational skill
- Familiarity with ECF and strong Microsoft Office skill
Qualifications
- Degree or equivalent preferred
- DIP CII, ACII, or legal qualification desirable.