C executive

Debt Recovery & Compliance Executive
Location: Reading for induction, then fully remote
Contract: Full-time
Holiday: 25 days annual leave plus bank holidays
Reporting to: Managing Partner / Operations Manager / COLP
We are recruiting for a highly organised and proactive Debt Recovery & Compliance Executive to join a professional legal services environment in a pivotal support role. This position offers the opportunity to combine financial recovery, client relations and regulatory compliance responsibilities within a business that values professionalism, accuracy and accountability.
This is an ideal opportunity for someone who enjoys working autonomously, managing a varied workload and playing an important part in maintaining high operational and regulatory standards. You will be trusted to take ownership of key processes, while working collaboratively with internal stakeholders to support debt recovery, complaints handling and compliance activity across the firm.
The role
As Debt Recovery & Compliance Executive, you will be responsible for overseeing outstanding client debt activity while also supporting the firm’s compliance framework and client complaints processes. The role will involve regular communication with clients, internal teams, regulators and other external stakeholders, requiring a confident, professional and solutions-focused approach.
Key responsibilities

Monitor and manage aged debt and outstanding client balances
Issue payment reminders and follow up professionally with clients regarding overdue accounts
Maintain accurate records of debt recovery actions, arrangements and outcomes
Support the administration of client complaints, from logging cases through to resolution tracking
Assist in gathering information and documentation for complaint responses and regulatory enquiries
Maintain compliance registers and records, ensuring they are accurate and audit-ready
Coordinate responses to requests from regulators, insurers, auditors and other external bodies
Monitor regulatory updates and support the implementation of new compliance requirements
Prepare reports, management information and supporting compliance documentation
Provide general administrative support to senior leadership as requiredWhat we’re looking for
We are looking for a candidate with previous experience in debt recovery, credit control, compliance support, complaints handling or legal/professional services administration. You should be comfortable managing responsibilities independently, prioritising effectively and communicating with confidence across a range of stakeholders.

Experience in debt recovery, credit control or accounts receivable administration
At least 2 years’ experience in an administrative, compliance, legal support, regulatory or client services role
Strong written and verbal communication skills
Excellent organisation, attention to detail and record-keeping ability
Ability to handle confidential information with discretion
Confident using Microsoft Office, particularly Word, Excel and Outlook
A proactive approach with the ability to identify issues and work towards solutions independentlyDesirable experience

Experience gained within a law firm, legal services business or regulated professional services environment
Understanding of legal services regulation, compliance frameworks or complaints handling processes
Experience maintaining compliance registers, supporting audits or assisting with regulatory requests