Edenbridge
Immediate Start Available
Are you an experienced Customer Services professional looking for your next opportunity?
We're recruiting on behalf of our client for a Customer Services Assistant to join their busy, friendly team on an ongoing temporary basis. This is a fantastic opportunity for someone who thrives in a fast-paced manufacturing environment and enjoys building strong relationships with business customers.
The Role
You'll be at the heart of the customer journey, ensuring enquiries, quotations and orders are handled efficiently while delivering first-class service every step of the way.
Your responsibilities will include:
- Managing customer enquiries and providing timely responses.
- Preparing quotations using internal systems.
- Coordinating with planning to ensure delivery schedules are met.
- Keeping customers updated on order progress and any changes.
- Recording customer feedback and supporting continuous improvement.
- Handling incoming calls and directing enquiries to the appropriate teams.
- Providing general administrative support to the Customer Service team.
What We're Looking For
- Previous B2B customer service experience, ideally within manufacturing.
- Excellent communication and relationship-building skills.
- Strong organisational skills with a keen eye for detail.
- Confident using Microsoft Office, particularly Excel.
- Comfortable learning new business systems.
- A proactive, positive attitude and the ability to manage multiple priorities.
Desirable
- Experience using ERP or CRM systems.
- Exposure to quality-focused manufacturing environments.
What's in it for you?
- Immediate start.
- Supportive and welcoming team.
- Varied, fast-paced role where no two days are the same.
- Great opportunity to enhance your experience with a respected manufacturing business.
- Competitive hourly rate.
If you're available immediately or at short notice and ready to hit the ground running, we'd love to hear from you.
KH Recruitment Ltd is acting as an Employment Business in relation to this vacancy
Salary description
£15.38 - £15.38 per hour