Head of Business Operations

Head of Business Operations

Leicester | £70,000-£85,000

Exceptional customer experiences don't happen by chance. They are built on outstanding operational leadership.

We're partnering with a highly respected retail business to appoint an experienced Head of Business Operations-a pivotal leadership role responsible for ensuring the seamless delivery of all operational support functions across the business.

This is an opportunity for an accomplished operational leader to oversee the teams and processes that sit behind the customer journey. From administration and aftercare through to business support and operational excellence, you'll lead multiple functions, ensuring the business operates efficiently while maintaining exceptionally high standards.

Success in this role isn't about reinventing the wheel-it's about leading people, refining processes, driving efficiencies and ensuring operational excellence is delivered consistently, every single day.

You'll be a confident, credible leader who thrives in a fast-paced environment, builds strong relationships across the business and isn't afraid to make decisions or hold people accountable. You'll bring resilience, professionalism and a calm, measured approach, even when working under pressure.

We're looking for someone who has:

Proven leadership experience within a retail or customer-focused environment.

Experience leading operational, administration or business support teams.

A strong track record of improving team performance and operational efficiency.

Outstanding people leadership skills, with the ability to coach, motivate and develop others.

Excellent organisational skills and exceptional attention to detail.

A polished, professional presence with strong communication skills.

Resilience, sound judgement and the confidence to operate in a demanding environment where standards are exceptionally high.

Luxury retail experience isn't essential. What matters most is your ability to lead people, embed consistency, drive operational excellence and ensure every part of the business runs smoothly behind the scenes.

This is an outstanding opportunity to join a prestigious, well-established business where operational excellence is at the heart of everything they do.

The role would mostly be Mon-Fri role working onsite only.

To find out more, apply today or contact us for a confidential conversation.

BH36493