Customer Service Adviser (Highways)

Customer Service Adviser (Highways) – West Sussex Council

Fox Morris Group are working to recruit a Customer Service Adviser (Highways)

Role and Responsibilities:

Office location – Northeigh or Drayton Depot

Working arrangements – Two days per week in Office (one must be a Wednesday)

This role is responsible for providing a transactional front-line service direct to customers, providing solutions to queries and issues raised, for example, answering customer enquiries through phone, email, letter, and social media. The focus of this role is to deliver a truly customer-focused service which delivers 'Customer Excellence' consistently across the Highway and Transport Service.

Specifically, this role will:

•Proactively engage with the community and Councillors, keeping them up to date with planned activity across Highways.

•Reduce the customer journey, ensuring there is ownership for the customer enquiry and that the customer is updated at all times.

•Be proactive in providing key information to the wider service so action can be taken to proactively inform the customer and Customer Service Centre to reduce the volume of inbound calls.

•Work collaboratively with the Customer Service Centre, Highways Officers and contractors, ensuring reports and required works are efficiently coordinated and communicated.

•Provide customer service through social media, bringing a personal service to the customer.

•Support the Highways service by taking ownership and coordinating Freedom of Information responses, ensuring responses are of the highest quality and provided within the stated timescale.

•Work to customer focused processes and policy that supports the Highway Customer Service Team and delivers the Highway Service business plan.

•There will be a requirement to travel to other WSCC offices around the county. There is a regular and intrinsic requirement to communicate in English with members of the public.

IF YOU WISH TO APPLY PLEASE RESPOND FIRSTLY WITH AN UP TO DATE CV, AVAILABILITY/ NOTICE PERIOD, THE ROLE YOU WOULD LIKE TO APPLY FOR & THE HOURLY RATE YOU REQUIRE.

We do not hold CV’s on file without first speaking