Portsmouth
PERMANENT | Full Time
£55,000 - £65,000
Job Summary
The Service Manager is responsible for overseeing the company's service operations, ensuring efficient delivery of maintenance, repair, and after-sales support services for construction machinery, heavy plant equipment, and clients. This role manages service teams, coordinates schedules, maintains high levels of customer satisfaction, and ensures compliance with company standards, safety regulations, and contractual obligations.
The successful candidate must have previous experience within the plant, heavy plant, construction machinery, or heavy equipment sector, with a strong understanding of service and maintenance operations relating to large construction machinery.
Key Responsibilities
Service Operations Management
* Plan, organise, and supervise all service, repair, and maintenance activities for heavy plant and construction equipment.
* Coordinate service schedules, workforce allocation, and resource planning to maximise efficiency.
* Monitor service performance and implement continuous improvement initiatives.
* Ensure timely completion of service requests, warranty work, and maintenance contracts.
* Oversee the effective management of workshop and field service activities.
Team Leadership
* Lead, mentor, and develop service technicians, supervisors, and support staff.
* Conduct performance evaluations and identify training and development opportunities.
* Foster a culture of safety, accountability, and customer-focused service.
* Support the development of technical capabilities across the service function.
Client Relationship Management
* Serve as the primary point of contact for clients regarding service-related matters.
* Maintain strong relationships with customers, contractors, suppliers, and stakeholders.
* Address customer concerns and resolve issues promptly and professionally.
* Monitor customer satisfaction and implement strategies to enhance service quality.
Experience
* Minimum of 5 years' experience in service management within the plant, heavy plant, construction machinery, agricultural machinery, or heavy equipment sector is essential.
* Proven experience leading teams and managing service operations.
* Strong knowledge of heavy plant maintenance practices, diagnostic processes, and safety regulations.
* Experience managing workshop and mobile field service operations is highly desirable.
* Experience with service management software and project management tools.
Skills and Competencies
* Excellent leadership and people management skills.
* Strong communication and interpersonal abilities.
* Effective problem-solving and decision-making capabilities.
* Organisational and time management skills.
* Ability to work under pressure and manage multiple priorities.
* Commitment to delivering exceptional customer service.
* Strong technical understanding of heavy plant and construction equipment.
APPLY NOW OR CALL LYNSEY AT KEY RECRUITMENT FOR MORE INFORMATION
Salary description
£55000.00 - £65000.00 per year