Solutions Analyst

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Team Overview
The UK Decision Services team delivers software solutions to a range of clients, including banks, building societies, and retailers. Our solutions assess the risk of offering credit facilities - such as personal loans, mortgages, credit cards, or overdrafts - to customers. We use data from credit reference agencies (organisations that collect and provide information about individuals' credit histories), such as TransUnion, as well as other sources, to inform these assessments. Clients rely on the outcomes of these assessments to decide whether to offer or adjust credit facilities for their customers. By providing reliable and timely solutions, we help our clients make informed lending decisions and enhance their customers' financial experiences.

Our team is committed to delivering software solutions of the highest quality, on schedule and within budget. After implementation, we continue to support our clients by resolving incidents (unexpected technical issues), answering queries, and making changes to improve their solutions. This ongoing support ensures clients can confidently manage their credit offerings and deliver positive outcomes for their customers.

This role reports into the Manager, Technical Consultant. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Role Overview And Core Responsibilities

Assist Solutions Consultants in designing high-quality software solutions.

Configure solutions within TU decisioning software to meet business requirements, adhering to best practices and taking advice from Senior Solutions Analysts and Solutions Consultants, ensuring successful project completion.

Conduct unit testing on solutions and help the Test Team during subsequent testing stages.

Contribute to project documentation, including both business and functional specifications.

Join meetings with project teams and external partners as needed.

Keep Project Manager, Solutions Delivery Manager, or Team Lead regularly updated on task progress through reports.

Maintain and update solution documentation throughout and after project implementation.

Help Senior Analysts and Consultants deliver solutions effectively.

Support clients after delivery to foster strong working relationships.

Troubleshoot and resolve issues in deliveries and post-live phases with limited assistance.

Work closely with colleagues in Decision Services and other supporting teams to nurture collaborative relationships.

Provide support as necessary, including handling change requests and resolving queries or issues.

Take part in UAT calls and defect management sessions.

Participate in the transition of projects to post-live support teams.

Learn and adhere to the Software Development Lifecycle process used by the TransUnion team.

Required Knowledge And Experiences

Experience working in a professional software development environment, including project deliveries across physical or virtual teams
Strong communication and team-working skills, with the ability to develop effective relationships with clients and third-party suppliers
Strong problem-solving skills with the ability to identify root causes and drive permanent resolutions and improvements
Ability to work independently, manage priorities, and deliver within defined deadlines with minimal supervision
Higher Education degree in Science, Maths, Technology, or Business, or relevant industry experience, with a drive to learn new skills and continuously develop

Required Technical Skills

Microsoft Office Suite, specifically Excel and Word
Programming languages such as Python, Java, JavaScript (JS), C (or derivatives), and Lua
Basic knowledge of testing tools (e.g., SOAP UI) and testing processes
Software configuration
Understanding of finance and credit risk strategies and products (preferred)

TransUnion Overview:

At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver's seat of their professional development- while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that's why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.

Be a part of our Workforce for Good - you'll work with great people, pioneering products and cutting-edge technology.

TransUnion Job Title

Analyst, Business Systems