Housing Officer

Job Title: Housing Officer
Location: Inverness
Salary: Equivalent to up o £50,000 per annum, depending on experience
Job Type: Temporary (Immediate start until end of November) | Full time
The Opportunity:
Our client, an established organisation within the housing sector, is seeking an experienced Housing Officer to join their team on a temporary basis until the end of November.
This is an excellent opportunity for a confident and capable housing professional who can manage their own patch, deliver a high quality tenancy management service and support tenants to sustain their homes and communities. You’ll be joining a fast paced and customer focused environment where no two days are the same.
Hybrid working is available following initial training, alongside a flexible working policy.
Key Responsibilities:
* Manage a designated tenancy patch, delivering a proactive and customer focused housing management service
* Carry out tenancy sign-ups, terminations, tenancy changes and estate inspections
* Conduct regular tenancy visits, property checks and sustainment support visits
* Manage and investigate anti-social behaviour cases and neighbour disputes using early intervention and enforcement tools
* Support allocations, viewings and void turnaround processes to minimise rent loss
* Work closely with internal teams and external partners including local authority services, health professionals and support agencies
* Support vulnerable tenants through safeguarding, tenancy sustainment and appropriate signposting
* Maintain accurate records and ensure compliance with relevant housing legislation and organisational procedures
Requirements:
Essential
* Previous experience working as a Housing Officer or in a similar housing management role
* Strong understanding of Scottish housing legislation and tenancy management processes
* Experience dealing with ASB, tenancy sustainment and estate management
* Excellent communication, negotiation and problem solving skills
* Ability to manage a varied caseload independently
* Experience working with vulnerable customers
* Strong IT skills including Microsoft 365 and housing management systems
* Full UK driving licence and access to a vehicle
* Enhanced Disclosure Scotland clearance (or willingness to obtain)
* CIH Level 4 (or working towards)
Desirable
* Experience within a Housing Association or local authority housing service
* Knowledge of trauma informed practice
* Experience attending multi agency meetings (e.g. MARAC / MAPPA)
* Supervisory or mentoring experience
What's on Offer:
* Equivalent salary of up to £50,000 per annum, depending on experience
* Temporary contract until end of November to finish a maternity cover
* Monday - Thursday: 9 am – 5 pm
* Friday 9 am – 4:30 pm
* 1 hour lunch break
* Hybrid working following training
* Flexi-time policy available after training
* Immediate start available
About You:
You are an experienced Housing Officer who enjoys autonomy, problem-solving and delivering a high-quality tenancy service. You are confident managing your own workload, engaging with tenants and partners, and handling complex housing issues in a calm and professional manner.
How to Apply:
For any questions ahead of applying, contact Lauren at Global Highland