Within this role you will:
- Customer Service Excellence: Deliver prompt, professional, and courteous support to candidates, examiners, and internal stakeholders.
- Exam Administration: Assist with the coordination and processing of exam-related documentation, including scheduling, results entry, and certification.
- Query Resolution: Act as a first point of contact for examiner queries, ensuring timely and accurate responses.
- Data Management: Maintain and update internal databases with exam results and candidate information, ensuring data integrity and confidentiality.
- Team Support: Provide general administrative assistance across departments, contributing to the smooth running of operations during peak exam periods.
The ideal candidate will have:
- Experience: Minimum 12 months of office-based administration experience, ideally in an education or professional services setting.
- Customer Focused: Demonstrated ability to provide high-quality customer service with a friendly and solution-oriented approach.
- Tech-Savvy: Confident using database systems and Microsoft Office Suite (especially Excel and Outlook).
- Attitude: Positive, proactive, and adaptable with a strong work ethic.
- Compliance: A recent DBS check is advantageous due to the nature of the role.
If this FTC sounds like your next opportunity, then please get in touch by sending you CV today!
To apply, please send your CV to Covent Garden Recruitment.
Covent Garden Recruitment is acting as an employment agency in relation to this vacancy.