About the Company
A long standing and reputable Housing Association in Liverpool are looking for an experienced Scheduler to join their responsive and planned repairs team. This is a team with a supportive and flexible culture and opportunity for future progression.
About the Role
As a Work Scheduler, you will be the main point of contact between tenants and trade operatives, whilst actively supporting the operational delivery teams including Contracts Managers, working to maintain productivity and improving customer satisfaction. The post holder will issue and control works and track progress, liaise with tenants, plan in work scheduling and make appointments to facilitate effective repair services. Whilst working in conjunction with internal trades teams in general including liaising with tenants to update and help facilitate the smooth running of the delivery of the maintenance service both reactive and planned.
- Undertake all relevant tasks associated with scheduling tasks to support the Organisation as a whole, whilst maintaining a high level of awareness of relevant policies and procedures
- To proactively manage and build strong links within the teams throughout the business to ensure the scheduling function is helping them to achieve their aims and targets.
- To work with the Operations Manager and Contracts Managers to identify key risks within service areas and ensuring that appropriate measures are in place to mitigate operational risks.
- Ensure accurate recording, storing and imputing of information onto Power BI IT systems, ensuring all customer interactions are captured and correctly processed and that all records and systems are up to date.
- Liaising with customers, internal teams and external partners such as contractors.
About You
Ideally you have previous scheduling / planning experience within a social housing sector background and exposure to reactive maintenance is also ideal for this position.
What's on Offer
Salary is dependant on experience plus a full list of company benefits available on request. Office based working