Based in Bicester the hours of work will consist of 09:00-17:00 Monday to Friday.
Duties of the role Customer Care Technical Support Specialist:
· Building relationships with customers.
· Advanced product and technical support.
· Handling technical escalated customer complaints and problem solving to gain resolution.
· Building knowledge regards the products and systems.
· Manage queries and advising customers as to best option of product to meet their needs.
· Updating the company CRM system Salesforce.
· Support with support requests stemming from social media, and the company website.
· Processing Orders.
· Using a computer-based telephone ERP system.
Personal Attributes:
· Have previous experience within a telephone-based customer service role.
· Tech support experience gained within a Mobile phone or App background would be advantageous.
· Computer literate and able to use Microsoft office packages, including Work, Excel and Outlook. Experience using a CRM system also would be advantageous.
· Strong communication skills both written and verbal.
· Work well within a team, supporting them when required.
· Demonstrate a technical mindset using initiative and problem solving.
· Be organised and able to work to deadlines.
Offering £32,000 per annum plus 25 days holiday plus bank holidays and your birthday off! There is also a company profit related bonus dependant on the company achieving annual targets and the potential to work Hybrid after a successful probationary period.
Product training will be given to the right candidate, this is a great company to work for and develop your skills.
K2 Recruitment Ltd is acting as an Employment Agency in relation to this vacancy
Salary description
£32000.00 - £32000.00 per year