Key Responsibilities
* Manage a portfolio of customer accounts, ensuring timely collection of outstanding debts.
* Build and maintain positive customer relationships to maximise cash collection.
* Record invoice queries accurately and liaise with internal teams to ensure prompt resolution.
* Maintain accurate records of customer interactions and payment commitments.
* Process debit and credit card payments.
* Support cash forecasting by recording payment promises and collection activity.
* Work collaboratively with colleagues to resolve complex accounts and improve collection performance.
* Prioritise workloads to meet financial targets while delivering excellent customer service.
* Assist with ad hoc finance duties as required.
About You
* Minimum of two years' experience in a credit control or accounts receivable role.
* Proven track record of meeting collection targets and reducing aged debt.
* Strong communication and negotiation skills with a professional telephone manner.
* Experience using finance systems to maintain accurate customer records.
* Good working knowledge of Microsoft Excel.
* Highly organised with excellent attention to detail.
* Able to manage multiple priorities and work effectively under pressure.
* A proactive, positive team player with a flexible approach.
Previous experience managing high-value or high-volume accounts, advanced Excel skills, and experience supporting process improvements would be advantageous but are not essential.
If you're an experienced Credit Controller looking for your next opportunity in a supportive and collaborative environment, we'd love to hear from you
Salary description
£32000.00 - £32000.00 per year