Sales Admin - Luxury Retirement Community
£35k Basic plus 10-12k bonus
Location: Fulham
Are you passionate about delivering exceptional customer experiences?
Join our team as a Sales Administrator and become an integral part of a high-performing Sales function in a prestigious luxury retirement community setting. This is an exciting opportunity for a motivated and detail-oriented individual who thrives in a fast-paced, people-focused environment.
About the Role
As a Sales Administrator, you will play a key role in creating a warm, welcoming, and professional environment for prospects, residents, and visitors. You’ll support the Sales team with essential administrative functions while helping to deliver unforgettable first impressions and seamless sales experiences.
Key Responsibilities
- Ensure the sales office, information suite, and show flats are always “show ready”.
- Provide hospitality to all visitors including preparing refreshments and offering concierge-level service.
- Support the Sales and Events Teams during prospect visits and events—arranging taxis, setup, breakdown, and anticipating team and guest needs.
- Manage back-office administration: ordering supplies, managing expenses, and maintaining digital records.
- Support lead follow-up by coordinating thoughtful follow-up gifts and reconnecting with lost leads.
What We’re Looking For
- A strong customer-centric approach with the ability to engage confidently with high-profile clients.
- Professional, organised and efficient, with the ability to multitask and prioritise workload under pressure.
- Exceptional communication skills—both written and verbal.
- High emotional intelligence, creativity, and a proactive mindset.
- Experience handling confidential matters with discretion and integrity.
- Skilled in Microsoft Office (Word, Excel, PowerPoint).
- A high standard of personal presentation and strong sense of responsibility.
What Success Looks Like
- Visitors leave with an exceptional impression of our luxury assisted living community.
- Sales and events run smoothly with meticulous attention to detail.
- Administrative systems are organised and efficient.
- Follow-up efforts are timely, thoughtful, and effective.