This is an excellent opportunity to build a long-term career with a successful organisation that specialises in providing replacement vehicles following road traffic accidents. You'll play a key role in supporting clients through the claims process, delivering outstanding service from first notification through to arranging a suitable replacement vehicle.
Whether you already have claims experience or come from a strong telephone-based customer service background, full training and ongoing support will be provided.
The Role
As a Claims Handler, you'll manage claims from first notification through to completion, ensuring every client receives a professional, efficient and empathetic service.
Key Responsibilities:
* Handle inbound customer calls and enquiries.
* Manage new claims from first notification through to completion.
* Arrange suitable replacement vehicles.
* Liaise with repair garages and external organisations.
* Work with Taxi Licensing Authorities where required.
* Keep clients updated throughout the claims process and maintain accurate case records.
* Work closely with colleagues to ensure service levels are achieved and cases are progressed efficiently.
* Deliver excellent customer service at every stage of the claim.
About You
The successful candidate will have:
* At least 2 years' experience in a telephone-based customer service or claims handling role.
* Excellent communication and interpersonal skills.
* Strong attention to detail.
* Excellent organisational and time management skills.
* The ability to manage multiple cases effectively.
* Good administration and IT skills.
* A positive, proactive approach and willingness to learn.
* The ability to work independently while contributing to a collaborative team.
What's on Offer?
* Salary of £28,089.10 per annum
* Monthly team bonus
* Contributory pension scheme
* Full training and ongoing development
* Friendly and supportive working environment
* Excellent location close to public transport, shops, cafés and the seafront
If you're looking for your next opportunity with a growing and reputable business where you can make a real difference to clients every day, we'd love to hear from you. Apply today to find out more
Salary description
£28089.00 - £28089.00 per year