Box Recruitment Solutions is delighted to be recruiting for a National Account Administrator on behalf of an award-winning licensed homeware company based in South Manchester, Heald Green.
Due to an internal promotion, this is a fantastic opportunity to join a successful and growing business that works with some of the biggest brands in gaming, entertainment and retail, supporting high-profile national accounts including Primark and Dunelm.
Must have experience of managing critical path.
The Role
Working within a team of four, you will provide essential sales and account support, helping to deliver an exceptional customer experience from initial range selection through to order delivery. This is a fast-paced position requiring excellent organisation, strong communication skills and the ability to manage multiple critical paths simultaneously while supporting one, and potentially two, National Account Managers.
Key Responsibilities
Supporting National Account Managers with day-to-day account administration
Managing the customer journey from range selection through to order fulfilment
Delivering exceptional customer service to key retail customers
Heavy critical path management to ensure all deadlines are achieved
Tracking stock movements and customer orders
Monitoring sample arrivals and product development timelines
Providing delivery updates and managing customer communications
Processing and maintaining new line forms
Managing customer portals and email correspondence
Working cross-functionally to drive urgency and resolve issues efficiently
Supporting the sales team with reporting and administration Skills & Experience Required
Experience of critical path management (essential)
Must of worked in a supply chain, retail supplier, wholesale, import or export, homeware, house wear, soft furnishings or textiles
Previous experience within Sales Support, National Accounts Administration, Customer Service or Supply Chain Administration
Strong critical path management experience
Excellent organisational and prioritisation skills
Confident user of Microsoft Excel, including VLOOKUPs and Pivot Tables
Confident using PowerPoint
Experience using Business Central or similar ERP systems
Experience managing customer portals
Strong attention to detail and excellent communication skills
Ability to build relationships with both customers and internal teams
A proactive and solutions-focused approach What's on Offer?
Flexible working hours
Hybrid working - Work from Home Thursdays and Fridays
Early finish every Friday
25 days holiday plus bank holidays
Opportunity to work with some of the biggest brands in gaming and entertainment
Join an award-winning and growing business
Supportive and collaborative team environment
Excellent career development opportunities Interested?
For more information or to apply, please contact: Debra Cohen, Business Manager on (url removed) or call Debra on (phone number removed)
Salary description
£25000.00 - £30000.00 per year