As an Administrator, you will play a vital role in supporting the Enhanced Access team with a wide range of administrative duties. You will help ensure the safe and efficient delivery of services, maintain accurate records, support patients and healthcare professionals, and contribute to a positive and respectful working environment.
Position 1
* 13 hours per week
* Monday & Friday, 9:00am–4:00pm
Position 2
* 15 hours per week
* Tuesday, Wednesday & Thursday, 10:00am–2:00pm
Key Responsibilities
* Provide comprehensive administrative support to the Enhanced Access team.
* Deliver accurate and efficient word processing services, including typing letters, reports, referrals and other clinical documentation.
* Ensure all administrative tasks are completed within agreed service levels and key performance indicators (KPIs).
* Answer incoming telephone calls and assist patients and healthcare professionals in a professional and courteous manner.
* Make outgoing calls to facilitate timely communication with patients.
* Support appointment booking, patient contact and referral chasing activities.
* Acknowledge patient complaints and assist with complaint resolution where required.
* Maintain accurate and secure filing systems, including management of hospital admission forms and incoming clinical correspondence.
* Update and maintain clinic computer systems accurately and securely.
* Scan and code patient documentation into medical records, actioning non-clinical tasks as appropriate.
* Track referrals and ICE requests across clinical services, ensuring records and spreadsheets remain up to date.
* Assist with data collection, reporting, statistics and clinical audits for the Governance Team.
* Support the review and updating of administrative processes and procedures.
* Learn and utilise clinical systems, including EMIS.
* Demonstrate PHL's core values in all aspects of your work.
* Undertake additional reasonable duties as required by the business.
About You
To be successful in this role, you will have:
* Previous experience in working in Primary Care
* Experience in using EMIS
* Excellent attention to detail and accuracy.
* Strong organisational skills and the ability to manage multiple tasks.
* Ability to work independently and use initiative.
* Excellent verbal and written communication skills.
* Proficiency in Microsoft Office applications, particularly Excel and Word.
* Proven experience providing administrative support within a busy team environment.
* A willingness to learn clinical systems and contribute to process development and documentation.
Why Join Us?
At PHL Group, we pride ourselves on being Truly Caring, Team First, and Pioneering Innovation. You’ll join a forward-thinking organisation that values integrity, inclusivity, and innovation, and empowers its leaders to make a real difference.
Applications
Due to the high volume of applications, only shortlisted candidates will be contacted. If your application is successful, you can expect to hear from us within 2 weeks of submission.
Please note that this advert will remain open until the position is filled. Interviews will be held throughout the advertising period, so we encourage you to apply early to avoid disappointment
Salary description
£12.71 - £12.71 per hour