This is an outstanding opportunity for an experienced events, hospitality, venue or customer operations professional to join one of Scotland's most innovative and impactful community organisations.
Our client are seeking a commercially minded and operationally focused leader who can oversee venue operations, deliver exceptional customer experiences and drive revenue growth through events, venue hire and hospitality activities. This role would suit candidates from an events management, hospitality, conferencing, weddings, leisure, entertainment or venue management background who enjoy balancing operational excellence with commercial performance.
The Role
Reporting to the Operations Manager, the Business & Events Manager will take responsibility for the delivery of events, front-of-house operations, venue hire activities and customer experience across a busy seven-day-a-week operation.
The successful candidate will lead front-of-house and programming teams, oversee a diverse programme of events and functions, manage commercial venue hire opportunities and contribute to the overall growth and sustainability of the organisation.
This is a hands-on leadership role requiring a strong operational presence, excellent people management skills and the ability to build relationships with clients, partners, performers, community groups and stakeholders.
Key Responsibilities
Events and Venue Management
Lead the planning, coordination and delivery of a varied programme of events and functions.
Manage external bookings and venue hire enquiries from initial enquiry through to delivery.
Develop and grow a programme of commercial and community events.
Build relationships with promoters, performers, community organisations and corporate clients.
Maximise utilisation of venue spaces through proactive business development and event programming.
Prepare proposals, quotations and event packages to convert enquiries into confirmed bookings.
Front of House Operations
Lead front-of-house operations and ensure consistently high standards of customer service.
Act as Duty Manager during events and daily venue operations.
Manage staffing requirements and operational logistics.
Ensure compliance with health and safety, licensing and operational procedures.
Deliver exceptional experiences for customers, performers, hirers and stakeholders.
Team Leadership
Lead, develop and motivate front-of-house and programming teams.
Manage recruitment, induction, training and performance management processes.
Create and oversee staff rotas and workforce planning.
Support volunteer engagement and development opportunities.
Foster a positive, collaborative and customer-focused culture.
Commercial Performance
Drive income generation through events, venue hire and hospitality activities.
Manage operational budgets and expenditure.
Review pricing structures and commercial packages to ensure competitiveness and profitability.
Monitor performance against agreed income targets.
Work closely with marketing colleagues to maximise awareness, bookings and attendance.
Candidate Profile
Applications are welcomed from candidates who have experience within:
Events Management
Hospitality Management
Conference and Banqueting Operations
Venue Management
Hotel Operations
Weddings and Functions
Leisure and Visitor Attractions
Entertainment and Cultural Venues
Customer Experience Leadership
To be successful, you will demonstrate:
Experience managing customer-facing teams within a busy hospitality, events, leisure or venue environment.
Strong operational leadership and duty management experience.
Proven experience planning and delivering events, functions or hospitality services.
Excellent communication and stakeholder management skills.
Commercial awareness, including experience managing budgets, pricing or revenue targets.
Strong organisational skills with the ability to manage multiple priorities.
A proactive and solutions-focused approach.
A passion for delivering exceptional customer experiences.
What's on Offer
Salary commensurate with experience
Permanent full-time position.
Opportunity to join a respected and growing organisation with a strong social purpose.
Varied leadership role with responsibility across events, hospitality and venue operations.
Chance to make a meaningful impact within the local community while contributing to the commercial success of the organisation.
Apply
For a confidential discussion or to express your interest, please contact:
Barry Lee, Director of Permanent Recruitment at Pertemps
This is an excellent opportunity for an ambitious events or hospitality professional to take the next step in their career within a unique organisation that combines commercial activity with genuine community impact
Salary description
£35000.00 - £35000.00 per year