Location: Ideally London Hybrid working, open to remote working for the right candidate.
Length: Initially 6 to 9 months (part of a 2 to 3 year programme)
Rate: £900 to £1000 per day via umbrella
Job Purpose
The Programme Director - Service Transformation is responsible for the end-to-end orchestration, integration, and execution control of the business Service Transformation Programme.
Working in close partnership with the Transformation Director (Head of Service Transformation Office), this role ensures that the programme is delivered in a coordinated, controlled, and value-focused manner, translating strategic intent into effective, aligned execution across multiple workstreams, functions, and geographies.
The Programme Director acts as the operational backbone of the transformation, ensuring delivery discipline, integration across all programme components, and transparency on performance, risks, and dependencies.
Key Responsibilities
Programme Orchestration & Integration
Orchestrate execution across all programme workstreams and transformation pillars
Ensure end-to-end integration across roadmap, change, operations, and technology initiatives
Manage and optimise interdependencies, sequencing, and critical path at programme level
Act as the central integration point, ensuring alignment and coherence across all activities
Translate strategic direction into coordinated execution plans and prioritiesGovernance & Execution Control
Design, implement, and operate robust programme governance frameworks
Ensure consistency, quality, and transparency of programme reporting and performance tracking
Prepare and structure materials for Executive SteerCo and governance forums
Support the Transformation Director in executive-level decision-making processes
Drive early identification, escalation, and mitigation of risks and issues
Delivery Excellence & Performance Management
Drive high-performance execution discipline across all workstreams
Ensure adoption of common methodologies, tools, KPIs, and reporting standards
Monitor delivery performance, ensuring accountability at all levels
Identify execution gaps and implement corrective actions proactively
Promote data-driven decision-making and transparency
Value Tracking & Business Case Support
Consolidate and track benefits realisation across programme workstreams
Ensure alignment between delivery progress and expected value outcomes
Identify and escalate risks to value delivery, proposing mitigation actions
Support the Transformation Director and Finance in value governance and reportingStakeholder Alignment & Communication
Engage senior stakeholders across functions, markets, and regions
Ensure alignment at programme execution and delivery level
Act as the bridge between execution teams and leadership
Support development of executive communications, insights, and decision materialsKnowledge
Advanced programme management expertise (MSP, PMI, SAFe or equivalent)
Strong governance, risk, and dependency management capabilities
Solid understanding of: Service transformation and operating models
Change management practices
Business case tracking and performance management
Skills
Strong execution leadership and delivery focus
Ability to manage complexity and interdependencies at scale
Excellent stakeholder alignment and influencing skills
Structured, disciplined, and data-driven approach to delivery
High level of accountability and ownership for outcomesExperience
Extensive experience in leading complex, multi-workstream programmes
Proven track record in large-scale business or service transformation environments
Experience operating in global, matrixed organisations
Strong background in programme orchestration, integration, and governance
Experience working closely with executive sponsors and senior leadership teams
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Salary description
£900.00 - £1000.00 per day