Service Manager

The Role:
To join the service and support team, working with a team of 15 engineers, 3 Admin staff, 2, projects engineers and 6 sales members serving a customer base of currently 500 customers. Servicing a wide range of commercial and industrial heating systems, including industrial steam plant.
Key Responsibilities:
* Management of Service/PPM/Breakdown support of customers appliances
* Management of Small projects
* Management of customer relationships
* Ensure department achieves financial targets
* Identify and resolve technical issues with the engineers
* Ensure all works adhere to safety regulations and procedures
* Work closely and assist the Director with management of other team members, including engineers, technicians, and customer support staff.
Overall Summary:
* Experienced professional with proficient knowledge of job area and practical knowledge of project and service management. Manage projects or processes with general supervision. Communicates with contacts inside and outside of own department to explain and interpret operational processes, practices, and procedures. Recommends enhancements to systems and processes. Works to achieve operational targets for specific programs and projects with impact on departmental results. Ensures the smooth day to day operation of the service department.
Nature of Supervision
* Works under general supervision from the Director. Responsible processes within job area. Responsible for providing guidance, coaching and training to other employees within job area. Manage projects at this level with responsibility for the delegation of work and the review of others' work product.
Communication and Influence
* Communicates with contacts within and outside of own department and have responsibility for communicating with parties external to the organization (e.g., customers, vendors, etc.).
* Explains and interprets processes and procedures to others within and outside the job area. work to justify and gain cooperation regarding processes, practices and procedures.
* Communicate instructions to the internal service team.
PERSON SPECIFICATION
Education, Experience, Skills and Qualifications
* Gas Safe qualifications COCN1, CCP1, CIGA1- Optional
* Suitable industry qualifications, HND/ONC or equivalent NVQ/C&G
* Preferred experience with Steam systems
* Preferred experience with Electrical systems
* Experience with pipework installation, steel, copper, plastic
* Competent in Health and Safety procedures, RAMS, PTW ETC
* Previous managerial experience
* Previous project management experience
* Ability to work on their own in unfamiliar surroundings as well as part of a successful team
* Good customer service skills
* Excellent written and communication skills
* Well presented
* Full driving licence