Resident Liaison Officer

Resident Liaison Officer (RLO) - Retrofit Programme

Location: Hillingdon

Salary: Up to £32,000 

Contract: Permanent

Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the construction, property services, and social housing sectors.

We are currently working with a leading contractor who is looking to recruit a Resident Liaison Officer to join their team on a retrofit programme based in Hillingdon.

This is an excellent opportunity for an experienced RLO to support the delivery of energy efficiency and retrofit works within occupied social housing properties. You will be the key point of contact for residents, ensuring they are fully informed throughout the programme and receive a high standard of customer care.

Key Responsibilities

Acting as the main point of contact for residents throughout the retrofit programme.
Communicating works schedules, access arrangements, and project updates.
Carrying out resident consultations, home visits, and pre-start meetings.
Managing resident expectations and resolving any queries or complaints.
Working closely with site teams to coordinate access and ensure works run smoothly.
Supporting vulnerable residents and ensuring appropriate measures are in place.
Maintaining accurate records of resident communications and project progress.
Attending site and client meetings, providing feedback on resident concerns.
Promoting high levels of customer satisfaction throughout the programme.
Skills & Experience

Previous experience as a Resident Liaison Officer, Tenant Liaison Officer, or Customer Liaison Officer.
Experience working on retrofit, SHDF, planned maintenance, decarbonisation, or social housing projects is highly desirable.
Excellent communication and interpersonal skills.
Strong organisational skills with the ability to manage multiple priorities.
Good IT skills, including Microsoft Office and internal management systems.
Full UK driving licence.
A proactive, customer-focused approach.
If you are interested in this opportunity, please apply today or contact Fortus Recruitment for a confidential discussion.

Fortus Recruitment Group Limited acts as an Employment Agency in relation to permanent vacancies and an Employment Business for the supply of temporary workers. Equal opportunities employer.

INDTJ