Service and Warranty Repair Technician

B Hepworth & Company Limited
Definition:
To work within Service and Warranty operations to assist in the maintenance, repair and overhaul of windscreen wiper systems and associated products
Key Responsibilities:
* Booking in and out of related product, using SAP system and RMA process
* Carry out mechanical and electrical repair, refurbishment and overhaul of returned product
* Inspect returned product, identify faults and troubleshoot issues
* Write reports detailing findings for returned product
* Dealing with customer returns and providing customer support
* Liaise with Quality Team on findings from product issues
* From time to time provide on-site support
Skills And Attributes:
* Experience in manufacturing is preferred
* Knowledge of reading and understanding technical drawing
* Soldering skills a bonus
* Computer literature – Experience with SAP, Microsoft Word and Excel
* Strong interpersonal, organisational and planning skill
* Good communication and interpersonal skills in order to liaise with customers
* Excellent oral and written communication
* Ability to present data effectively, paying attention to detail
* Flexible proactive approach to work
* Ability to work in a team
* Ability to work in a fast-paced, diverse environment
* Ability to stay calm under pressure
* Competitive salary discussed at interview depending on skill and experience.
* Hours of Work: 7:30am - 4:30pm Mon - Thurs and Fri 7:30am - 1:30pm
* 25 days holiday
* Pension
* Life Assurance
* Access to Employee Assistance Programme