Location: Watford (Hybrid)
Salary: Competitive + Excellent Benefits
Job Type: Permanent | Full-Time (40 hours per week)
Ready to Lead a Team and Solve Complex Technical Challenges?
We’re looking for an experienced Senior Remote Support Engineer to join an innovative engineering business at an exciting stage of growth.
This is much more than a traditional support role. You’ll lead a team of talented engineers, act as the technical expert for complex issues, and play a key role in improving the systems, processes and technology that underpin a busy service operation.
If you enjoy solving technical problems, developing people and finding smarter ways of working through digital tools and AI, this could be the perfect next step in your career.
The Opportunity
As Senior Remote Support Engineer, you’ll be responsible for leading a remote technical support function while remaining hands-on with fault diagnosis and resolution.
You’ll work closely with field engineers, service management and other departments to ensure customers receive an exceptional level of service, while continually improving operational efficiency.
This is an opportunity to make a real impact within a forward-thinking organisation that values innovation, collaboration and continuous improvement.
Key Responsibilities
* Lead, coach and develop a team of Remote Support Engineers.
* Act as the technical escalation point for complex mechanical and electrical faults.
* Diagnose and resolve issues remotely using advanced fault-finding techniques.
* Provide real-time technical guidance to Field Engineers during on-site repairs.
* Coordinate field activities to maximise first-time fix rates and engineer efficiency.
* Design and improve internal digital tools, forms, dashboards and AI-enabled processes.
* Analyse service performance, identify trends and drive continuous improvement initiatives.
* Develop technical documentation and knowledge resources to support the wider engineering team.
About You
We’re looking for someone who can bring both technical expertise and strong leadership skills.
You’ll ideally have:
* Proven experience within technical support, field service or engineering involving mechanical and electrical equipment.
* Strong knowledge of motors, conveyors, sensors, wiring, control boards, PLCs or similar electromechanical systems.
* Previous experience leading, mentoring or supervising engineers, or the confidence and ability to step into a leadership role.
* Excellent troubleshooting and analytical skills.
* Strong communication skills with the ability to support both customers and engineering teams.
* Good knowledge of Microsoft 365.
* Experience using low-code tools such as Microsoft Power Apps, Power Automate or Microsoft Forms, together with an interest in AI and digital innovation.
Desirable Experience
* Reverse vending, vending, recycling, packaging or automation industries.
* Mechanical or electrical qualifications (NVQ, City & Guilds or equivalent).
* Experience using CRM, ticketing or field service management systems.
* Full UK driving licence.
What’s in it for You?
You’ll be joining a business that’s committed to investing in both its people and technology.
In return, you’ll receive:
* Competitive salary.
* Hybrid working.
* Career development and progression opportunities.
* The opportunity to lead and shape a growing technical support team.
* Exposure to innovative technologies, automation and AI.
* A collaborative, supportive working environment where your ideas are valued.
* The chance to play a key role in improving engineering services that support a more sustainable future.
About the Employer
Our client is a well-established engineering business providing specialist equipment and technical services across the UK. With continued investment in technology, innovation and customer service, they’re looking for ambitious individuals who want to make a real difference and help shape the future of their service operation.
If you’re a technically minded leader who enjoys solving problems, improving processes and developing people, we’d love to hear from you.
Apply today to take the next step in your engineering career
Salary description
£57000.00 - £65000.00 per year