Swaffham, Norfolk
£32,000 per annum (DOE)
Full time, Permanent
About the Role As Hospitality Manager, you will lead the delivery of an outstanding resident experience across all hospitality services within the home. This is a varied, hands-on role overseeing food service, activities, housekeeping, maintenance, and overall customer experience.
You will play a key role in creating a warm, welcoming environment for residents, visitors, and staff, ensuring the highest standards of service, engagement, and wellbeing are maintained throughout the home.
Key Responsibilities
Create a caring and welcoming service experience centred on compassion, empathy, and respect.
Lead and motivate hospitality teams to deliver exceptional resident experiences.
Oversee food service operations, working closely with the chef to ensure high-quality meals are delivered efficiently.
Develop and support engaging activities and lifestyle programmes that promote wellbeing and social interaction.
Maintain excellent housekeeping standards and a positive first impression throughout the home.
Coordinate maintenance activities to ensure the environment remains safe, comfortable, and well-presented.
Manage hospitality budgets, balancing service quality with effective cost control.
Build strong relationships with residents, families, colleagues, and external stakeholders.
Ensure teams are appropriately trained, supported, and equipped to perform their roles effectively.
Maintain compliance with health and safety legislation, employment regulations, and company policies.Skills & Experience
Previous hospitality management experience, ideally within a care home, hotel, or similar customer-focused environment.
Excellent leadership, communication, and people management skills.
A genuine passion for delivering exceptional customer service and resident wellbeing.
Strong organisational and time management abilities.
Experience managing operational standards, budgets, and staff performance.
Knowledge of health and safety and employment legislation.What's on Offer
Comprehensive induction and training programme.
Career development and progression opportunities.
Employee Assistance Programme.
Blue Light Card reimbursement.
Loyalty holiday scheme, with the opportunity to earn additional annual leave based on length of service.
Paid DBS check.Ideal Backgrounds This role would be well suited to:
Hospitality Managers
Hotel Operations Managers
Guest Experience Managers
Front of House Managers
Catering & Hospitality Managers
Deputy Care Home Managers with hospitality leadership experienceThis position is ideal for a customer-focused hospitality professional who enjoys leading from the front and is passionate about creating exceptional experiences for residents and their families.
Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Agency for this vacancy
Salary description
£32000.00 - £32000.00 per year