Location: Stockport
Salary: £30,000 per annum
Hours: 37.5 hours per week
Working Pattern: Working 5 days out of 7 on a rota basis. Shifts are Monday to Friday between 8am - 8pm, and weekends 9:00am-5:00pm.
About the Role
Our client is an innovative residential property business creating high-quality rental communities across both single-family homes and apartment developments. They are looking for a customer-focused Leasing Consultant to join their growing team and play a key role in helping residents find their ideal home.
Key Responsibilities
Manage inbound enquiries and proactively engage with prospective residents via phone, email, WhatsApp and other communication channels.
Guide customers through the entire leasing journey, from initial enquiry to move-in.
Maintain property listings across multiple platforms, ensuring information is accurate, up to date and well presented.
Manage leads and applications through the CRM system, ensuring timely follow-up and excellent customer service.
Progress applications, referencing and Right to Rent checks while keeping applicants informed throughout the process.
Work closely with viewing agents and internal teams to maximise occupancy and deliver a seamless customer experience.
Gather customer feedback and provide insights to support business improvements.
Work towards individual and team leasing targets and KPIs.
Ensure all activities are completed in line with relevant property and data protection regulations.What We're Looking For
Previous experience in lettings; single family housing, estate agency, BTR Leasing or RSA with leasing experience or CSA / leasing from PBSA.
Strong communication and relationship-building skills.
Confident using CRM systems and managing multiple enquiries simultaneously.
Highly organised with excellent attention to detail.
Target-driven with a passion for delivering outstanding customer service.
Knowledge of the lettings process, referencing and Right to Rent checks would be advantageous, although training will be provided.
Flexible approach and willingness to travel between properties when required.What's on Offer
Opportunity to join a growing and ambitious property business.
Varied role with real opportunity to influence the customer journey.
Supportive team environment with ongoing training and development.
Disclaimer
CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database
Salary description
£30000.00 - £30000.00 per year