CRM Data Administrator

Company Description SJH Group is a London-based creative media house that develops bespoke content across print, film, and digital for a global audience. The group comprises four companies—St James’s House, Artifice Press, Black Dog Press, and SJH Studios—working together to help brands and partners craft, elevate, and share their narratives. With over two decades of experience, SJH Group has been commissioned by royalty, governments, leading luxury brands, and award‑winning creatives. Its work includes high-quality publications, cinematic storytelling, and immersive digital experiences, all produced with a strong focus on detail and quality. The team is driven by the belief that media should be accessible, inspiring, and able to bring stories of creativity, innovation, leadership, and heritage to life for audiences worldwide.
Role Description The CRM Data Administrator is a full-time, on-site role based in London. This role is responsible for managing and maintaining CRM data, with a strong focus on Salesforce.com administration, data integrity, and system optimization. Day-to-day tasks include updating and cleansing customer records, monitoring data quality, managing user accounts and permissions, and configuring fields, workflows, and reports in Salesforce. The CRM Data Administrator will troubleshoot system and data issues, support users with queries, and collaborate with internal teams to ensure the CRM system supports business processes and reporting needs. The role also involves documenting procedures, assisting with system upgrades, and contributing to continuous improvement of CRM-related processes.
Qualifications

• Candidates should possess strong Analytical Skills to interpret data, identify trends, and ensure high data quality.
• Candidates should possess Salesforce.com Administration experience, including managing users, permissions, fields, workflows, and reports.
• Candidates should possess effective Communication skills to collaborate with stakeholders, support users, and document processes clearly.
• Candidates should possess System Administration and Troubleshooting skills to maintain CRM performance, resolve technical issues, and support system enhancements.
• Relevant experience in CRM or database administration, preferably within a media, marketing, or creative environment.
• Proficiency with data management tools, spreadsheets (e.g., Excel), and basic reporting or BI tools.
• Strong attention to detail, organizational skills, and the ability to manage multiple tasks and deadlines.
• Degree or equivalent experience in Information Systems, Business, Data Management, or a related field is beneficial.

SJH Group