Operations & Logistics Assistant
Working Hours: 9:00 AM – 6:00 PM
Role Overview
The Operations & Logistics Assistant plays a key role in supporting the smooth running of the business across Front Desk, Logistics, Dispatch, Workshop, and Administration.
This role is responsible for managing client collections and returns, coordinating internal runs between offices and suppliers, supporting dispatch and workshop operations, and assisting with administrative tasks.
The ideal candidate is highly organised, proactive, reliable, and able to adapt to changing priorities throughout the day.
Key Responsibilities:
1. Front Desk & Client Handling
· Manage the front desk throughout the day, ensuring all visitors and clients are welcomed professionally.
· Handle client collections and returns efficiently.
· Ensure clients are attended to promptly and are not left waiting unnecessarily.
· Coordinate collections with the relevant departments.
· Ensure all returned items are properly labelled with the correct APPRO number, particularly for uncertified goods.
· Assist with printing APPROs and liaise with the Accounts team regarding credit limits where required.
· Manage the pick-up and drop-off of incoming and outgoing shipments and ensure they are passed to the relevant team.
2. Dispatch & Returns Support
Provide daily support to the Dispatch team, including:
· Remixing diamonds and certificates.
· Supporting the Dispatch team during busy periods.
· Assisting with delayed returns.
· Collecting missing stones or certificates when required.
· Ensuring goods and certificates are correctly matched.
3. Internal Logistics & External Runs
· Perform daily runs between offices, workshops, suppliers, and service providers.
· Manage daily workshop runs and jobbing deliveries.
· Deliver and collect repairs, bespoke jobs, mountings, finished jewellery, and other workshop-related items.
· Assist with coordinating priorities between departments and workshops.
· Collect and deliver post.
· Collect grading reports and certificates when required.
· Collect hallmarked items when required.
· Assist with any business-critical collections or deliveries.
· During quieter periods, proactively identify runs that can improve workflow efficiency.
Key Skills & Attributes
· Excellent organizational and time management skills.
· Strong attention to detail and accuracy.
· Professional communication and customer service skills.
· Ability to prioritize multiple tasks in a fast-paced environment.
· Proactive, reliable, and adaptable approach to work.
· Ability to work independently and as part of a team.
· Comfortable coordinating with multiple departments and external suppliers.
· Basic IT skills, including Microsoft Office (Outlook, Word, and Excel).