Customer Service Coordinator
Woking
£25,184.25
Job Role
To deliver excellent customer service by handling enquiries, resolving issues, and ensuring a positive customer experience
.
Key Responsibiliti
- esRespond to customer enquiries via phone, email, and other communication channel
- s.Provide accurate information on products, services, and processe
- s.Resolve customer issues efficiently and escalate where necessar
- y.Maintain accurate customer records and process requests in line with company procedure
- s.Build positive customer relationships and support customer retentio
- n.Work collaboratively with colleagues to deliver excellent servic
- e.Meet individual and team performance target
s.
Skills and Experie
- nceExcellent verbal and written communication skil
- ls.Strong organisational and problem-solving abiliti
- es.Good attention to detail and ability to manage multiple tas
- ks.Competent IT skills, including Microsoft Offi
- ce.Previous customer service or administrative experien
- ce.Friendly, professional, and customer-focus
- ed.Positive team player with a proactive approa
- ch.Resilient, adaptable, and able to remain calm under pressu