Location: East London (On-Site)
Job Type: Full-Time, Permanent
Salary: £28,000 per annum
About UsHand & Lock and Emporium Embroidery are two of the UK's most respected names in embroidery and garment decoration.
Founded in 1767, Hand & Lock is internationally renowned for its hand embroidery, military insignia, ceremonial regalia, fashion embellishment, and embroidery education. Emporium Embroidery specialises in high-quality commercial embroidery, custom patches, badges, branded apparel, and fulfilment services for businesses, agencies, organisations, and independent brands.
Together, we combine centuries of embroidery heritage with modern manufacturing techniques, producing premium embroidered products for clients across the UK and internationally.
Due to continued growth, we are seeking an experienced Machine Embroiderer & E-Commerce Fulfilment Assistant with at least 1 year's commercial embroidery experience to join our East London production team.
The RoleThis is a varied, hands-on role combining embroidery production, quality control, order fulfilment, stock management, and e-commerce support.
The successful candidate will play a key role in ensuring customer orders are produced to the highest standard and dispatched accurately and on time. This position would suit someone who enjoys practical work, takes pride in quality, and is comfortable working in a fast-paced manufacturing environment.
Key ResponsibilitiesEmbroidery Production- Operating commercial multi-head embroidery machines.
- Setting up embroidery jobs and loading embroidery files.
- Hooping garments, patches, caps, and accessories.
- Monitoring machine performance and production quality.
- Performing thread changes, tension adjustments, and basic troubleshooting.
- Carrying out routine machine cleaning and maintenance.
- Completing quality control checks on finished products.
- Maintaining accurate production records.
- Supporting efficient workflow across embroidery production schedules.
- Picking, packing, and dispatching customer orders.
- Preparing shipments for UK and international customers.
- Ensuring orders are fulfilled accurately and on schedule.
- Maintaining a clean, organised, and efficient workspace.
- Assisting with goods-in and stock organisation.
- Processing online orders.
- Updating order statuses and production records.
- Supporting stock control and inventory management.
- Assisting with customer enquiries where required.
- Helping maintain product information and online listings across our online platforms.
- Minimum 1 year of commercial embroidery machine operating experience.
- Experience operating commercial multi-head embroidery machines.
- Strong attention to detail and commitment to quality.
- Good organisational and time management skills.
- Ability to work independently and as part of a team.
- Comfortable working in a fast-paced production environment.
- Basic computer literacy.
- Positive attitude and strong work ethic.
- Experience using Wilcom embroidery software.
- Experience loading and editing embroidery designs.
- Experience with machine setup, thread changes, tension adjustment, and troubleshooting.
- Experience in garment decoration, textile manufacturing, or print production.
- Experience with Shopify, Magento, or other e-commerce platforms.
- Experience in fulfilment, packing, dispatch, or warehouse operations.
- Understanding of stock control and inventory management.
- Experience producing embroidered patches and badges.
- Experience with cap embroidery.
- Experience maintaining embroidery machinery.
- Knowledge of embroidery digitising principles.
- Experience working within a production or manufacturing environment.
- £28,000 annual salary.
- Weekly pay.
- Birthday day off in addition to statutory holiday entitlement.
- Full training on company systems and processes.
- Opportunities to develop specialist embroidery and production skills.
- Supportive and friendly team environment.
- Career progression opportunities within a growing and established business.
- The opportunity to work on projects for fashion brands, military organisations, creative agencies, heritage institutions, and global clients.
- A chance to be part of one of the most historic and respected embroidery businesses in the world.
Please apply with your CV and a brief cover letter outlining your embroidery experience, machinery operated, and any relevant software knowledge.
We are particularly interested in hearing from candidates with commercial embroidery experience who are looking to develop their skills within a growing UK-based embroidery manufacturer.