Oldham
£33,113
Full-time - 37.5 hours
We're looking for a proactive, technically minded Service Delivery & Compliance Supervisor to help drive performance across a busy fire & security service operation. If you enjoy fast-paced environments, solving problems, and keeping service teams running smoothly, this role will suit you perfectly.
What You'll Do
Oversee reactive service calls from start to finish
Make sure jobs are logged, prioritised and scheduled correctly
Provide technical guidance on faults, parts and remedial actions
Create and manage quotes for remedial works and upgrades
Keep SLAs on track and improve first‑time fix rates
Support PPM planning and ensure documentation is uploaded on time
Lead, coach and support service coordinators and planners
Handle escalations and keep service delivery moving
Contribute technical input to tenders and new contract mobilisation
What You'll Bring
Strong knowledge of fire and/or security systems
Experience in service delivery, coordination or technical support
Confidence preparing quotes and analysing costs
Excellent diagnostic and problem‑solving skills
Ability to work within SLA-driven environments
Strong communication and stakeholder management
A proactive, organised and customer‑focused mindset
Nice to Have
Experience supporting tenders or bids
Knowledge of industry standards (BS 5839, NSI, etc.)
Familiarity with service management/CAFM systems
Previous supervisory experience
Salary description
£33000.00 - £33000.00 per year